LGWEdge 11

After waiting for a fix for 17 days because the system crashed...it still doesnt work. Back up camera not working but sensors are, climate control operational but heated seats are not on the touch screen and cannot be turned on, turn by turn and sync services still not operational. The update is less than satisfactory. Very disappointing.

My Service Department confirmed that they were advised of the software update and they have the part they need. The FORD site however is down and therefore the update cannot be loaded. My Edge has been at service longer than in my driveway. Something is very wrong with this picture.

This is a very real problem. I had my Edge approximately 10 days and when I took it in to reflash the software since Sync services did not work the system crashed. Nothing works. I have had a rental for 9 days but it is not the vehicle I purchased. Ford is very aware of the issue and supposedly the software update has been issued and the back ordered parts are available according to what I was told by Ford yesterday. I am waiting for my service department to return my call to confirm.