gerry in ohio

OH .. now I understand what you are saying ... it's okay for Ford to make the statement that "when in a phone call, if your phone has a picture associated with the contact that you are talking to, you can see their picture here, on the main phone screen" ... because the general public will surely understand that what Ford really means is phones with pictures associated with contacts, and which also use the industry standard, published bluetooth interface will be supported. I must call my aunt on the farm in South Dakota and tell her that ... as she may be the only new car buyer left who is not following which phones use industry standard bluetooth interfaces. She may be foolish enough to believe Ford's advertisements mean exactly what they say.

In NO WAY do I, or did I, ever blame this on Microsoft ... and I understand Ford's position in not being able to support every phone idosyncrasy. I just totally disagree with their description of what will work in their system. Even if they said "for most phones that have a picture associated with the contact that you are talking to, you will be able to see their picture here, on the main phone screen", I could buy it. But, they unequivicobaly state "if the phone has contact pictures they will show on the main screen." Sorry you dislike iPhones so much ... that it has to be Apple's fault ... but I'm not talking about implementation here ... I'm talking about truth in advertisement ... and if you think that what Ford says in its ads is correct, then we just have to agree to disagree. I am done trying to make my point here ... I'm obviously failing ... but at least I will be getting Ford to officially explain it to me, rather than hear it only from other customers in a Forum. I've made my first call to the Customer Relationship Center (800-241-3673) and have been told that a supervisor will be in contact to give me a detailed explanation of the difference between what I've seen in advertisements and what actually works.

By the way ... my call does not indicate that I don't believe your explanation ... I definitely do believe it ... I just want Ford to officially tell me. I will publish their explanation here..

Oh stop it. We already went through this once.

 

It has nothing to do with microsoft. It has to do with the bluetooth interface. Ford coded the bluetooth interface to use the profiles that provide contact photos. They have absolutely NO control over what the cell phone mfrs provide as far as bluetooth features and compatibility. This is an industry standard published interface - it's not something that microsoft created.

 

The same goes for reading sms text messages. When sync first came out they did a lot of testing and published which phones supported which features. But with all the new smartphones and OS upgrades it would be almost impossible for them to test and keep up with every phone, os version and provider. It would be nice if they did.

 

The only thing Ford could do is put an asterisk that says "only on phones that support that feature" but that wouldn't have really changed anything. You'd still be upset and claiming false advertising.

 

You should complain to the cell phone mfr for not fully supporting the bluetooth profiles. They're the only ones who can change it.

Sorry - but get real - . This isn't something that is limited to the Iphone as not working, but really, Apple and Microsoft working perfectly? never.

Seems like it'd be very easy to list which phones it DOES work on ... there don't appear to be very many. But then again ... an ad that says ... "And ... if you happen to have a Windows 7 phone, or a brand X phone, you even display your contacts photos, probably wouldn't help sell many vehicles. Am I totally off base here, or is it false advertising to "imply" that it works, essentially on any phones that have pictures with their contacts.

At Mysync.com at how things work>phone> making a call, you can see a video and hear these exact words.

"When in a phone call, if your phone has a picture associated with the contact that you are talking to, you can see their picture here, on the main phone screen."

What if the issue was more than contact pictures ... what if you could only call and not receive calls ... would that be okay too, because "they aren't going to list all the phones that do or don't work perfectly with the system". Nope ... when I am mislead ... I am dissatisfied. ... And am I the only one who has noticed that there is no contact us number on either the ford, or the mysync site?

I didn't mean to "shout" with the bolded statement above ... I just meant to emphasize that Ford is very explicit in their commercials about "any phone with pictures associated with contacts". That is a direct quote.

I understand what you are saying ... and I do believe that a Windows 7 phone will interface better with Microsoft based Sync ... my beef is that the Ford supplied Videos, and all the commercials say ... " fa la la la la and there on the screen is the photo of your contact, so you can see just who is calling you." The commercials don't say ... "if you have a phone that happens to be made by the same company that provides the Sync software ..." My mistake was in buying the current top selling iPhone, before I bought my EDGE. And ... as of February, iPhones will be available on Verizon, and then there can be a few million more eligible to become unhappy EDGE customers. Again ... I really enjoy my EDGE, but I don't enjoy be sold a "bill of goods". If they knew it wouldn't work on iPhone, Ford should have said so. If they didn't know ... I'd like to know what else on the car went un-tested.

Perhaps you missed the other discussions. It's your phone, not MFT. Wilson had a new Windows 7 phone and it does display contact photos. Your phone must support the feature otherwise MFT can't access it. Talk to your phone provider/mfr.

I understand what you are saying ... and I do believe that a Windows 7 phone will interface better with Microsoft based Sync ... my beef is that the Ford supplied Videos, and all the commercials say ... " fa la la la la and there on the screen is the photo of your contact, so you can see just who is calling you." The commercials don't say ... "if you have a phone that happens to be made by the same company that provides the Sync software ..." My mistake was in buying the current top selling iPhone, before I bought my EDGE. And ... as of February, iPhones will be available on Verizon, and then there can be a few million more eligible to become unhappy EDGE customers. Again ... I really enjoy my EDGE, but I don't enjoy be sold a "bill of goods". If they knew it wouldn't work on iPhone, Ford should have said so. If they didn't know ... I'd like to know what else on the car went un-tested.

It looks like everybody has gone underground .... has this been resolved? Or has everyone given up? What really frustrates me is that there doesn't really seem to be anyplace to take these complaints. We all sit here and grumble about it, and Ford and Syncmyride and MyTouch flood the net with places we can find out about the wonders of Ford, but no where at all can help be found for this issue. My salesman tells me that he "thinks maybe my iPhone isn't capable because Bill Gates and Steve Jobs don't get along". My service department says ..."that stuff is all too new for us, talk to your salesman" ... Don't get me wrong, I love my 2011 Edge ... but this kind of service (lack of service) is not cutting it for me .... I'm starting the phone calls today ... and every call will go to a higher level than the previous one. THEY OWE US AN ANSWER!!! please join me in calling till we get one.

Sorry ... looking back some comments seem to have changed the topic here ... my rant above relates to my EDGE's inability to display my contact photos.

I agree with you on this. The advertisement stated the following:

 

- Sync Services - weather updates, road conditions, etc. Only available in US. No mention of Canada in the works

- Text to speech - I have a fairly new Bberry not supported. Wife has a new Samsung not supported. was told that again this is not a Canada offer. wtf.

- Contact Photos,- none to be shown.

- Album Art work Scroll - I have quite a large assortment of albums on my iPod and the "Advertisements" show that it will scroll like on itunes. Not.

 

If they are not going to offer content regionally then they should state that.

 

quite disappointed.

 

m

It looks like everybody has gone underground .... has this been resolved? Or has everyone given up? What really frustrates me is that there doesn't really seem to be anyplace to take these complaints. We all sit here and grumble about it, and Ford and Syncmyride and MyTouch flood the net with places we can find out about the wonders of Ford, but no where at all can help be found for this issue. My salesman tells me that he "thinks maybe my iPhone isn't capable because Bill Gates and Steve Jobs don't get along". My service department says ..."that stuff is all too new for us, talk to your salesman" ... Don't get me wrong, I love my 2011 Edge ... but this kind of service (lack of service) is not cutting it for me .... I'm starting the phone calls today ... and every call will go to a higher level than the previous one. THEY OWE US AN ANSWER!!! please join me in calling till we get one.

I think Ford has done all they can do with respect to notifying the dealers. If your dealer doesn't get it then you need to find a new dealer or go escalate to the service manager and then the owner if necessary or call Ford and ask for help with the dealer.

I'm a new (2011) Edge owner as of 10 December 2010, and I've not really been encountering many of the issues I've been reading about in this forum. I do however get a little frustrated from time to time with sluggish response to touch, and with the inability to see my iPhone contact photos. None of these has dampened my overall feelings for my new Edge. However, having been in IT for longer than I care to remember, I am one who likes to always be on the latest update of whatever is out there. (ie ... I'm on Windows 7 with Office 2010 ... etc.) . I've read a little about this Sync 2 update ??? ... Could someone tell me what it is? ... and How I can determine what revision my Edge is running? Thanks in advance for any help.