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brihouse12

Edge Member
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Everything posted by brihouse12

  1. Got my wind noised fixed. Once my salesman returned from vacation he took care of everything. Got me an identical Edge to drive and made sure the noise was gone before having me come get it. He said they called Ford and tried a couple different. First, they drove mine and then another to make sure the noise was not a characteristic of the car, which is what Ford wanted them to tell me. Finally, they removed the driver's side mirror and drove it and the noise was gone. The replaced my old mirror with a new one and still no noise. Apparently there was enough of a defect in the shape of the mirror to cause the whistling noise. Not only was the car quiet, but when I picked the car up, he had it washed, detailed and filled with gas. The clock issue is not resolved, but Ford acknowledges it is a problem and my salesman is hopeful a fix will come soon. So, I'm pretty content with the resolution. Told my salesman I would be contact his general manager to relay how well he handled and got this fixed.
  2. I purchased a 2011 SEL Edge in November. Have heard the whistling noise on the driver's side almost since the day I brought it home. Like others have stated, the best way to describe it is it sounds like the window is just slightly cracked, but they aren't. I have had it in several times. The first time the work on the seal around the sunroof. Did nothing. The next time I had the salesman drive it and he too heard the noise. They ordered and replace the seal one the driver's door, but they realized that didn't fix it, so they did the same for the back door, but still the noise is there. On top of this, I have issues with the MyFordTouch system where it froze up, and a time where the radio quadrant was completely blank. Now I have clock issues. When the car is started, there are times where the clock is a some random time. Once the car is turned off and restart it seems to always go back to the regular time. This is my very first Ford and first time buying domestic in about 15 years, and I am now understanding why I stayed away from the Big Three brands. It is frustrating to know that I am making payments on a new car that isn't 100%. Was at the dealership today and they only had a Fusion to put me in, which wasn't going to work for me, so brought my Egde, with noise and crazy clock back home again.
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