I picked up my 2011 Edge Sport AWD two weeks ago...love the vehicle, tinted the windows, however, the My Ford Touch is having serious problems. They are:
• USB sync with device takes over 30 minutes to index
• Touch screen takes time (5 seconds to 3 mins) to recognize
• Sync screen does not “sync” with dashboard “Entertainment” screen
I’ve had the truck in the dealer for the last week for service. I’ve tried two Zunes, V1 30GB and V4 32 GB HD and both take 30 minutes to download and index, while nothing can be touched on the screen. The Service Manager pulled his Droid phone, and the Sync system recognized it within 2 seconds and started playing immediately. Yes, smaller HD with 32 songs, however, it recognized it on the touch screen and “USB” on the dash.
Both Zunes are up to date from the Zune site, but yet it still does not work. Last week, I was on the “live chat” with Ford, the recommendations were to do a Master Reset, check, and pull fuse 29, check. Neither has fixed the problem, so I had to bring it into the dealer. All updates are installed, as the truck was ordered immediately after Christmas.
Any recommendations out there? The USB skips some when playing music, and also if you push “next” on the steering wheel, the dash shows the correct artist/title, however, the touch screen shows the older song artist/title.
Looking for any support, to get rid of this small rental and get my Edge back.