dagrev

Thanks, I would indeed love to see some pics. That would be greatly appreciated. Don't worry--we have no intention of ever taking it back to that dealer. About everything they did they messed up.

It was removed because it was a feature that would not ever be used and removal saved almost $400.00 so dealer was asked to remove it. The genius removing it removed the bumper w/ the hitch. One guy at the dealership said hitch should have been removed at the body shop and not at service department which is a dealership communication problem. Looks like somebody would have noticed the guy was carrying too much in parts for just a trailer hitch removal. Edge is being repaired and it will take until Tuesday because the body shop (which is not at the dealership) had to order the parts since there was damage on the body panel behind where the bumper should have been (not sure what this area is called). This will be replaced at the dealers expense. The body shop guy said it could be bent out and fixed, but since it was a brand new car, it should still be fixed like a brand new car. Basically the minor rear end collision (even though it has been a week of hassles with everyone figuring out what was wrong, why it was wrong and how to make it right), was a blessing in disguise. According to the body shop guy, had the rear end collision been a major one, damage to car and passengers would have been serious. Scary to think how long we could have been riding around without a rear bumper. So to answer your last question, between the Dealership and the insurance company everything is going to be made right thanks to the body shop staying on the dealership.

The mystery may be solved. The car had a trailer hitch installed new and it was removed as there was no need for it (also saved a few hundred dollars on the cost). It was removed by the dealer and the thought is that they removed the metal bumper as well. It doesn't make perfect sense to me but was account given. I think it odd the guy in the service dept didn't know he was removing the whole bumper not just the hitch, and no one asked why he took that off, or even why there was bumper laying around. I'm not sure what to think, but will try to get more clarification tomorrow.

The cover was pulled and that was how it was discovered I'm assuming. I'm not sure how everything was mounted if the bumper was missing, but it clearly was because the body behind where the bumper should have been was pushed in. Had the bumper been there that could not have happened with that kind of bump. It's likely a one time thing, but concerning that no one caught this major safety part. I hope the same guy wasn't asleep with others. That's scary to think you are riding around with no bumper.

Minor rear end collision and body shop just found that there is no rear metal bumper that ties into frame. He found just foam inside the outer panel of bumper. Guy had never seen that in 14 years of body work. As a result of the accident more damage was done because there is no metal bumper underneath. Had rear end collision been more than the bump that it was, the damage would have been major. Assembly line person missed this as well as Quality Control person. Wondering if anyone has run into this and wanted people to know that they may want to check their 2011 Edge.