simadownow6988

UPDATE: Got the Edge back on the 22nd. Everything worked great until that night. We went to shut the car off after we drove it and everything shut off but the radio. I tried everything to get the radio to turn off, but nothing would work. I finally pulled the fuse and reinstalled it. After that, the radio shut off, but we are still getting the Nav error messages, and the gauges shut down for a second once on the 22nd. Evidently the media hub did not fix the issue. Today, I wrote the lemon law letter to Ford and sent it out certified mail. Arkansas LL states that I have to give them one final oppertunity to fix the problem. If they do not respond within 10 days of reciept of the letter, or they do and dont fix the problem, I can demand a replacement or a refund. Ill keep you guys informed...

Just posting to let you guys know that the car is still in the shop. The dealer cannot figure it out and the engineers at ford are scratching their heads. The dealer has supplied us with a 2012 Taurus as a rental, so at least their trying to keep the customer service levels up. Ill keep you guys posted.

ANOTHER UPDATE: Well guys, sad to say, but the problem is back. Last night all the gauges went blank and came back on a couple seconds later. Upon restart of the touch system, it gave us another SD Card Fault message. This is a brand new card that they replaced with the module. This morning when we started the car up, it still says the message. I called the dealer back and got a appt for tomorrow. Also called Ford Customer Service and let them know about the issues. Ill keep you guys updated....

Thanks for the input. Ill try that if it acts up like that again. UPDATE: I picked up the car Saturday because I had to work late Friday. The parts they replaced seems to have fixed the issue. Everything is working great. I tried using the nav, radio, and sync and everything works flawlessly. Actually, I think its much faster at responding to commands than before. If anything changes, Ill let you guys know. -Jon

Hi all, I thought I would tell my story on my system. I know theres alot out there, but I thought I would do my own thread so some of you can keep up on it. I bought a 2011 Ford Edge Sport loaded with every option on 5/10/11. We drove 4 hours to get it since there was limited availability on the Sports in my area. After signing and loading up, we took the long trip back home which gave us plenty of time to familiarize ourselves with the nav, touch and sync. This thing was amazing! Fast response, great sound, and nice nav. We couldnt be happier! We had no issues at all until the first week of Nov. The system was operating real slow, nav was telling us it had problems, Sirius would show different info than what was playing, screen went black a few times, and maintenence was continuously coming up. I called the dealer and told him of the problems. He told me that there was a update out to fix all these issues and it would be faster if I did it from home. I went to WalGreens and purchased a USB card and did the update (took 45 minutes!). After the update, the system seemed to work good again, at least for a week. The same stuff was happening all over again, so I called the dealer back. He then instructed me to bring the car in for a check. I brought the car in last Friday morning, The dealer called me that afternoon to tell me that it was ready. Upon pickup, the service advisor told me that they had to do a update to the hard drive. The update I did from home was a software update and installed correctly he said. After leaving the dealership with the car, I noticed everything worked great from there back to work. After work, on my way home, the Nav came up with a SD card fault and wouldnt work at all. I called the service guy and told him. He knew I needed the nav for the next day (Sat) for our family trip. He had me do a bunch of different things, but nothing worked. He apologized and told me he cant get the car back in till Monday. So I had to go out and buy a Garmin Nav unit to use for our trip which upset me a bit. Also, while we were on our trip, the system completely malfunctioned and we had nothing for the remainder of the trip. Not even radio. Heres a pic of the screen after it went out: Monday, I took the car in first thing in the morning. They got it in immediately and I went to work. I got a call that afternoon from the service guy telling me that they needed to keep it overnight. I let them keep it. Tuesday I get a call from the service guy telling me that the service tech couldnt figure the problem out and had called Fords engineers. The engineers told him that some box that controlled the system was bad. He ordered the part and it came in today. He told me today that they will be installing the part tomorrow and checking it. Hopefully this will fix it, but reguardless, Ill let you guys know what happens tomorrow..... -Jon

Took a 4 hour drive to MO today with the family to see the lights at SDC. Didnt have NAV due to the issue not being fixed on Friday, so we had to buy a Garmin to stay on track. Well the trip up there was ok, but after we got there, ate lunch, and entered the Edge, the system went bazzerk! It locked up fully with a weird screen and NO music at all. It was a very long ride back home with no radio..... I have tried pulling the fuse to reset, but the screen comes up the same every time. Heres what it looks like: It will be at the dealership Monday for sure!

I have a 2011 Edge Sport and we are currently having issues with our nav and sync system. Took it in today because it was constantly locking up and nav not working at all. Picked it up this evening and the nav faults came back on the way home. Under the dealers direction, I loaded the update from home previous to this issue. My dealer told me that they did a hard drive update and it was working fine. I now have another appt at the dealer for Monday. P.S.- When Im having the serious issues, the SAT radio will show a different station than its really on, it constantly does maintenance, and the Nav wont work. We have also noticed black screens and the reverse camera stuck on while driving forward.