Goldenfoxx

Of course they won't because if they did then everybody would just wait until they have a problem to buy the warranty. They'd never make any money.

They did not make money off of me. I paid $1,900 for the warranty, and the bill came way beyond that. I have my salesman to thank. Upon talking to him after this ordeal, he said "I'm just a car salesman, not an insurance salesman." "You bought a car with electronics and such, "sh*t happens." Shore enuiff, sh*t happened. So it goes.....

I will keep my fingers crossed for you.....warranty was worth it. I again kick myself and have offered Ford to pay for the extended warranty if they will cover the sunroof (this repair) so far the answer has been a polite courteous "no" but figure if I drive them nuts with emails every week they may cave.

I doubt they will cave since you did not purchase the extended warranty AT THE TIME OF PURCHASE. Especially since they know you are having trouble with the sun roof. I will use the sunroof once a month just to keep it functional. Test of time, we shall see.

I have a 2007 edge and the past 1.5yr I have had no roof during the sunmmer months.

 

Taken it to the dealership and there is no recalls on it (none that I have been able to look up)

I have had to push them to look at it again for the 2nd time....

FYI DO NOT get extended warranty for it either - not covered.

they have had alot of problems with the vista rood and it seems that no one can really help youout here.

I tried to get an answer whether it is the motor switch or the roof rails (that the glass runs on)

the dealership really has not idea. So back it will go to the dealership for another 2 days ..

My extended warranty covered replacing the motors and parts on my 2008 Edge sunroof. The total bill came to $2,400 plus they paid for my rental car for a week. My deductible for the warranty was $100. Not sure where you go the info where it is not covered.

Got my Edge back today from the dealer. The total bill came to $2,440.00 plus $130 for the rental car. I had to pay a $100 deductible. I paid $1,900 for the extended warranty, so it looks like the warranty paid for itself. The sun roof and cover works perfectly - so far. We don't plan on opening it and using it that often. Saw our salesman and thanked him again for talking us into the purchasing the extended warranty.

You are super lucky and smart, this is the first time I didn't purchase an extended warranty and the only time I really needed it. Good luck!

I stopped by the dealer today to find out about my car. The service rep said that more parts came in today - he said he had to order lots of parts! Don't know if he was BS'ing me, but he said that my car should be ready tomorrow. I sure hopeso and before I leave the dealer, I'm going to make sure that roof is working. We've never purchase an extended warranty until we saw what my son and my brother went through with their vehicles. My brother has already had 4 transmission replaced under the extended warranty. Lessons learned the hard way for some. I am sorry about your experience.

Here is my issue I emailed Ford about:

 

Ford Motor Company

Main Topic: PublicAffairs

Email Questions: My 2008 Ford Edge Vista Roof motor requires replacing already (48,000 mileage) and I did not purchase the extended warrenty which I am now regretting. My vista roof was stuck in the open position, I took it to Anderson Ford in Saint Joseph, MO for resolution. It cost me $100 just to have the sunroof closed. I was told it may leak so keep it out of the rain. To seal it so no leaks was estimated at $500, to replace just the motor was $1500 and it potentially could cost $2300 to fix depending on if there were other issues. The total involved cost of repair is not able to be determined until the header is removed, etc. I have never taken the time to write a complaint before but the cost involved here blows my mind. I am a dedicated Ford owner and have been for years, my family are all Ford owners and generally we do not have issues. Being loyal to the brand is something that I'm proud of, we could go with other vehicles that are less costly but I believe in the Ford brand and always have. As such, I am requesting the sunroof issue be looked at from a recall perspective, in my research online there are multiple sites listing issues buyers have with their roofs after @ 2-3 years of ownership. This does not stand up to Ford quality we are used to. If nothing else, I am requesting a factory warrenty repair to be completed on my vehicle free of charge or at least at a more feasible cost.

_________________________________________

Response from Ford:

 

This is Phebe from Ford's Customer Relationship Center (CRC) and I had the opportunity to read your follow-up email.

 

I am truly sorry you're having this issue with your vehicle. Allow me to apologize on behalf of Ford Motor Company if this situation has caused you inconvenience.

 

I would like you to know that after reviewing my resources, I see that there are no factory warranties or programs in effect on your vehicle that would provide financial assistance for your current concern. I recommend that if you keep your repair receipts, you may be able to reimburse such in case Ford initiates a recall or Customer Satisfaction Program in the future based on customer feedback or further engineering review of similar complaints.

 

Still, I recommend your service be done by a Ford or Lincoln Dealership where the technicians are trained to put your vehicle back into factory specifications. They use Ford and Motorcraft branded replacement parts. These parts meet or exceed Ford Motor Company’s specifications, and we stand behind them. You can visit our website www.fordowner.com in locating the nearest Dealership in your area.

 

Please note that any repairs that are completed by a Ford Dealer will be provided with a service part warranty (SPW) for 12 months or 12,000 miles whichever occurs first from the repair date.

 

Additionally, Ford Motor Company makes every effort to maintain a high standard of quality control in our manufacturing processes. Despite these efforts, every now and then unintended malfunctions or mechanical issues may surface. Recalls are issued on items that may cause safety or emissions concerns with vehicles.

 

Many factors are used to determine the issuance of a recall; factors such as warranty status, vehicle history, customer contacts, Dealership comments and so forth. Ford and the National Highway Traffic and Safety Administration (NHTSA) work together to proactively identify areas of concern through investigation of consumer and Dealer feedback. Due to our rigorous safety standards and constant testing, not all issues result in recalls. Please keep in mind that the NHTSA, which is the federal agency responsible for motor vehicle safety, and is the only organization with the authority to order a recall. If a program is announced, we will notify you by mail.

 

Again, my sincerest apologies if my response couldn't be more favorable on your behalf. Thank you for contacting Ford.

 

Sincerely,

Phebe

Customer Relationship Center

Ford Motor Company

__________________________________________

 

My response back to Phebe:

 

Phebe,

 

Thank you for your response however I did take my car into another repair shop for additional estimates. He made some calls to a couple places that do the actual warranty repairs and the vista motor "kit" has been upgraded 3 different times because the glass is too heavy for the motor to support it for much more than 3 years depending on the usage. He was also told that the parts are only guaranteed for 1 year and will probably have to be replaced again.

 

I understand this is not a safety issue however; I paid more for a car with a working vista roof for a reason. I'm sure you can imagine how frustrating it is to be the customer and feel like the options are very limited. Paying $1500 - $2300 is a great deal of money to spend on something that may or may not last over a year or two. I am going to continue to route this complaint until there is a mutually agreeable resolution.

 

__________________________________________

 

So as I await yet another blow off email, I joined this forum in hopes to encourage others to band together and not be taken advantage of.

My 2008 is at the Ford Dealers (since Monday) and they are having a heck of a time fixing the sun roof. I did purchase the extended warranty--we've only had the vehicle less than a month. The sun roof wouldn't even open, nor the cover to it. They claim that the motor burned out. So they are in process of replacing the motor- the vehicle has only 25,000 miles on it. Well now they say that the rails are binding the glass and the motor burned out again. Under the extended warranty, I am driving a rental car which they are paying for. I drove by the dealer today and the sunroof and shade is laying on top of my car upside down. So I am with you about the recall! I am thankful the car salesman talked us into the extended warranty. It was worth every penny.

I own a 2009 Ford Edge Limited. I have had it just over a year, bought new. Earlier this year took the Edge in because Vista roof was acting up. Would not close all the way, would become stuck just before closing. Dealership worked on it for a day and said they had it fixed. Vista roof worked ok for a while, and then same problem occured. Took it back and they started working on it again. It stayed at the dealership for 21 days. At one point they pretty much said they had given up on it and didn't know what to try next. Finally Ford authorized a complete replacement of the unit. I have had it back now for a few months and it seemed to be working fine. Shortly after getting it back Ford sent us a letter telling us they had upgraded our warraty to 45,000 miles that included everything down to oil changes and brakes. I was pleased they tried to make the situation better. However just this week I have noticed a problem again with the Vista roof. The seal on the right side has come completely loose. Maybe it's because we have had 100 degree temps here for over a week and this is the hotest it has been since they replaced it, who knows..... Anyways took it back to the dealership today and they took at look at it. They did not have enough time to work on it today and we will have to take it back tomorrow. Sure hope this is an easy fix and is not the aggravating situation we had the last time.

We purchased a used 2008 with the extended warranty. We've owned the vehicle just a very short while - not even a month. The sun roof opened when the salesperson was showing the vehicle to us. Two days later we tried to open the sun roof and it wouldn't open at all. We took it into the dealer and they had it a day. They had to order two motors for the sun roof and a new harness. It's still at the dealers because the sun roof and the header won't close and the rails bind the glass. We aren't sun roof people and the only reason we tried to open it was because my daughter drove it one weekend. Our warranty is paying for a rental car and hopefully we'll have the car back in a couple of days. I highly recommend people to get the extended warranty. We live in California where it gets very hot in the summer. The vehicle came out of Las Vegas where it gets extremely hot as well. I'll keep everyone here informed as to the outcome of the sun roof issue.

We purchased a used 2008 Edge along with the extended warranty. I'm glad we purchased the extended warranty as the sun roof on the very first attempt to open it, it would not open. It's at the dealer's right now getting fixed. I found this forum when searching for the Edge sun roof. This looks like a good place to get info on the Edge. Our prior car was a Mercury Mountaineer (1999) which got totaled in an accident in May. So far we're very happy with the Edge.

Well it looks like they "think" the motors are out on the sun roof. So, come Monday, the car is back at the dealers to replace 2 motors on the sun roof and the "harness." All covered on the extended warranty minus the $100 deductible. The car has 25,000 miles on it, you woulda thunk the quirks would have showed up prior to this BTW, Ford is aware of the ongoing problem with this particular model and the sun roof not retracting back.

If I remember correctly the problem with the "transmission" is the PTO and is only applicable to the AWD. Some 08 Edges had problems with the heaters which is the subject of an extended warranty. Some Edges have had problems with the Sun Roof. It is difficult to find out just how serious this problem is but it does appear to more than just a minor issue. When all said and done though the 2008 appear to be a good buy and I believe they are a recommended used vehicle buy on some web sites.

We just purchased an 08 Edge with an extended warranty. Right away, we had trouble opening the sun roof. Took it to the dealer and they monkeyed with it for a day. They decided that the motor (2 motors?) weren't working. The dealer ordered the parts along with a harness and they admitted that this is a problem with the 08 Edge. Purchasing the extended warranty is already paying off. The parts came in the next day and I'm scheduled for the fix Monday. The dealer said they would have to have the car for the greater part of the day.

We purchased a used 2008 Edge along with the extended warranty. I'm glad we purchased the extended warranty as the sun roof on the very first attempt to open it, it would not open. It's at the dealer's right now getting fixed. I found this forum when searching for the Edge sun roof. This looks like a good place to get info on the Edge. Our prior car was a Mercury Mountaineer (1999) which got totaled in an accident in May. So far we're very happy with the Edge.