TreyKegley

akirby, what twitter handle do they respond on or to?

I haven't showed up in person to the dealership, what I gave was the answer I got in a message left on my phone by the Service Mgr. Another dealership might be an option but this is the one I bought the car from. Is it worthwhile to try and message the FordService?

Latest Update - Just got a call from the dealership's service manager after I provided them the case number. Her response was they (Ford and her) reviewed the information/issue, they do not feel that Ford is responsible for any assistance on the engine based on the mileage and year of the vehicle. Are YOU KIDDING ME? I'm at a lost on this one and I guess I will call them back to see if there is an escalation point. I would think they would at least pull the pan to see what was the issue. Again, not looking for them to take care of the whole thing but helping out a long time loyal Ford customer would have been nice.

Correct no oil light came on until after the engine light popped immediately after the scoring sounds and subsequent shutoff of the engine. I dont claim to be an expert but my brother is a diesel mechanic and my father was a mechanic for 35 years as well as I have built my share of engines, I can say I have never had an engine detonate like this. It was very weird.

T Based on what I see in the TSB it seems like it is plausible that there was some type of oil starvation that could have occurred and made its way into the bottom end. Good to know there are Ford Service people on the forum. I'm just wanting them to take a deeper look as only getting 101K on an engine is a first for me. Thanks for the info bud!

The oil level was fine and after it shut off on me, I pulled the dipstick. The oil had no mixing as I thought they could be the case also. In fact, the oil still had it's translucent properties/brown like it was hardly used. Really perplexed with this one.

UPDATE - I spoke with the GM at the local dealership and because it was over 100K there was nothing he could do. He suggested that I call Ford Customer service and file a customer complaint, he said they are very good in following up on them and I have heard this from some other people I know. Anyone else have any experience with Ford Customer Service line? I'm just trying to figure out how an engines bottom end "detonates" at 101K...still puzzled as the only theory I can come up with w/o pulling the pan is oil starvation. I know of the TSB (12/1/17) for the ticking and looking at the fix it appears there was a known engineering issue with not enough volume making it up into the valvetrain on the left side from what I read.

I followed the "Oil Life" per the instructions but typically I was changing it every 6500 miles which is not unusual for full synthetic. I will say the last three where done at the dealer's QuickLane as part of "The Work's" package as it was cheaper overall.

I bought a Front Wheel Drive 2011 Egde SEL with the 3.5L in April 2011 because my wife loved thier look. we have had a few of the common issues that are talked about in this forum (Headlight Switch, Door Ajar, Rear Camera) and got them fixed. We also kept the routine maintenance on the car as suggested by the Owner's Manual. About 1.5 weeks ago my wife and I hear a ticking sound in the top end of the engine. I suspect it is that all too common sound everyone else was experiencing with the 3.5L/3.7L made before 5/1/2011 (our man. 2/2011). Two days ago the sound got louder and I decided to take it to the dealership, I get 2 miles from the dealership and the engine starts making a slapping sound then scoring in the lower end. The engine light pops immediately and within a minute the engine shuts off. I have it towed to them and today they tell me they suspect the bottom end of the engine let go (no kidding!) and that I need a new motor with only 101,832 miles on the car!!!! Has anyone else had this happen? What are my option besides replacing the motor for $6700 which I cant afford do? I've a life long Ford guy and so is my family as we have purchased many new and used Fords over the years and placed many more miles than this before encountering a mechanical problem. Any suggestions I would really appreciate it.