I just had the same issue with my 08 Ford Edge Limited. I was wondering who you sent your email to? I want to send a similar one in hopes that they address this problem. The service department manager at my Ford dealership said the motor issue is a result of Ford buying the initial motors for the vista roof from one company and then switching to a new company. Because of this, the motors cannot be purchased as a single unit. So even if only one motor was the issue, you have to buy both new because the new motors aren't compatible with the old ones.
