DavidStruff

I was also given the ESP to shut me up. I tried but wasn't able to Lemon mine. The dealer I bought it from apparently didn't track all of my service visits and they didn't give me receipts because "it was warranty work". I didn't know until another dealer in a neighboring state told me what the original dealer was probably up to. By then it was too late and I had already gone over the 15,000 miles for my state's Lemon Law.

I contacted my state's Attorney General and Office of Consumer Affairs anyway and they offered to set up a mediation session but said that it was highly unlikely anyone from the company would respond.

I agree. I like my Edge overall. But the SYNC/MFT system is the worst piece of technology I have ever encountered. I used to do alpha and beta testing for software that was less buggy than this. I have to reboot multiple times each month, which is especially a pain when you're driving and have to pull over and waste time for it to do its thing and then adjust all your settings again. A few months ago I spent 45 minutes in a rest area in Connecticut waiting for it. Awful. Just plain awful. Like you said, I cannot score it low enough.

Mine has been at the dealer for various MFT issues eight times (that I can remember) in the past 13 months that I've had it. Typically each visit is about three days. I used to call Tech Support a lot but their solution was always to reboot or pull the battery cable, so I gave up calling them.

My current outstanding issue that does not get solved with a reboot is with the Sirius voice commands (it doesn't recognize some channels by name). They told me that should be addressed by the end of the year. It's a known issue which 2013s also have (which seems kinda crappy to me that they ship products with known issues, but whatever) so hopefully it comes sooner rather than later.

Yeah I did Google and I have seen people having problems with the factory installed version. But I was curious anyway since accessories.ford.com sells the rear and front systems (and there are after-market places like eBay and Amazon which also sell them).

So I thought I'd ask here in case anyone knew anything about parts or if wiring harnesses are already in place or any other info.

Thanks.

Either at the dealer or after-market?

Thanks.

Can the otherwise useless puddle lights be adapted to function as turn signals?

Thanks.

My MFT update flash drive came in the mail but it won't work. It gives me error messages telling me that the installation cannot continue. I called Tech Support and they had me do a Master Reset among other things and then had me try again but it still didn't work.

They told me I would have to get it done at the dealer. But my dealer has only one person who knows anything about SYNC so every time I bring it in it takes three days for them to do anything.

They connected me to Customer Care because I told them I shouldn't have to pay over a hundred dollars for a rental for the same problem I've had since I bought my Edge seven months ago. The Customer Care woman told me they wouldn't give me a free loaner car. I explained to her that in the first month alone I had my Edge it was in the shop three different times to fix MFT and each time was at least three days of paying for a rental at $35/day plus taxes and that I shouldn't have to pay for that again. She took my info and said she'd call back.

She called back about 10 minutes later (making it a point that she called back within the 10-15 minute promise that she made to me). She told me that since the MFT update is supposed to only take an hour, they won't give me a loaner car. I reiterated that the dealer only has one person to work on SYNC systems and that every time I've brought it into the shop in the past always took three days so I have no reason to believe that it would only take an hour, especially since it can't be done by flash drive. She then suggested that maybe I received a bad flash drive but I told her that I got this same error message when I tried the downloadable version from syncmyride. She then blamed my hardware and I pointed out that if it is my actual USB slots (which I know is not the case because I play music on two different USB sticks), it will certainly take more than one hour to fix/replace the hardware and then apply the upgrade but she disagreed and remained firm.

I am completely disgusted by this company. It is well-known that the system has been flawed since day one. I have already spent more money and more time than I should have to try to get it fixed and they won't let me use a car for free?!? Even if it does only take an hour like she swears it will, why not put your money where your mouth is?!? But no. All she did was tell me how sorry she was. But I have heard enough of that for the past seven months and I am tired of it. I just want this thing fixed.

This is my first non GM car ever and my first non Chevy in 12 years and I am regretting this move. Chevy's customer care was excellent to me. They gave me a loaner the one time in 12 years that I had to have warranty service done and they even gave me loaners when I got there late in the day for oil change and inspection stickers and they knew they wouldn't have me done before closing. Not to mention the fact that my Trailblazers cost less but had more features than my Edge.

Check the owners manual for the correct explaination on this.

I did. This is copy/pasted from it (it has nothing useful to my question):

The heated seats will only function when the engine is running.

 

To operate the heated seats:

 

Press the heated seat symbol to cycle through the various heat settings and off. Warmer settings are

indicated by more indicator lights.

 

The heated seats will turn off after 15 minutes. If the engine falls below 350 rpm while the heated seats are on, the feature will turn itself off and will need to be reactivated.

It is incorrect. If you look on the MFT screen in the Climate tab, there are 2 red lights on each seat picture. Press it once and both seat and seatback heat up. Press it again and the seatback heat turns off but the seat remains on. Press it again to turn off completely.

Yes, I see the two red lights but they are both on the bottom cushion and seem to only control the temperature for the bottom. I never feel anything in the seatbacks of either seat.

This will be so, cool! Was there any mention of time frame?

 

When pigs fly?

Be nice if someone could compile a little list of "What to never ever do no matter what" and "What's good if you're a super uber fanatic with unlimited time and money" and "What's good to do IF you can" to make my decisions easier lol

Ultimately it's your decision.

That's the part that's killing me lol

I leased cars for about 15 years so I didn't care but I had no issues that I could tell by using any old car wash. Before that I had a car which had well over $10,000 worth of custom paint over the years (that's not even an exaggeration - rather than have patch-up work done, I would have the whole part stripped down and repainted) and it was also fine in regular brush car washes.

But after reading the owner's manual for my new Edge, I started to get a little paranoid because of the scare tactics in it to only use all Ford cleaning products all the time. Then I came here and practically felt bullied by the pros lol. So the task for me now is to try to figure out the differences between what I HAVE to do to keep my Edge in good shape, and what I should do if I want to be fanatical over it. I just want something realistic and perhaps in the middle of those two sides. And because I am on a fixed income for now, I can't go spending all kinds of money on specialized cleaning products just for the heck of it. I'll do what everyone agrees I have to, but I can't go crazy on that stuff.

What do you guys think of this for a winter car wash? I used to have a classic car and used to take it here all the time: http://www.scrubadub.com/scrubadubdifference.html

The Difference Between

Clean and ScrubaDub Clean!

 

1. Completely Computerized Car Wash

From robotic washers to photoelectric sensors, all equipment is individually selected from the best manufacturers worldwide. They are all controlled by a sophisticated computer system that ensures safety and consistency, every time you wash your car.

 

2. The Secret Is In The Soap

The exclusive "Superglo" formula is our secret. So effective, that its blend of 8 solutions create a glow on your car and it is environmentally safe.

 

3. No Marks, No Dull Finishes

Your car is gently bathed with our soft cloth and warm water. The soft cloth actually helps to buff your car and improve its shine. The result -- no marks, no dull finish and it's safe!.

 

4. We Know Whitewalls From Wheels

Thanks to our sensible sensors, white walls, wheels and chrome each get their own solution. Where white walls get scrubbed, wheels get a pressure spray and chrome gets buffed.

 

5. We Clean Where You Can't Reach

All six sides of your car including an undercarriage wash if you want. Dirt and salt have no place to hide.

 

6. ScrubaDub Smiles, We Guarantee It!

Our training program prepares employees to be knowledgeable, courteous and prompt. We're not happy until you're happy. If you're not completely satisfied, you may always go through the car wash as many times as you want, Free. If we still can't satisfy you, we will refund your money. It's our Bumper to Bumper Guarantee.

 

7. Water Smarts

Much of our water comes from our own wells. It is softened, treated and heated for a spotless wash. We also recycle the water for cleaning wheels and the undercarriage and use far less water to wash a car than you would washing at home. Our used water goes into the town sewer system and is treated where the water used to wash a car at home goes into the storm drains and ends up in lakes ponds and rivers where it pollutes the environment.

 

8. What's Your Wax

Our computer allows us to offer the top two brands of foam car wax. Choose the protection you need. Simonize (15 days) or Simoniz Duraglaze (30 days)

9. Membership Has Its Benefits

ScrubaDub's Car Care Club rewards members with serious added value. From a 4-Day Clean Car Guarantee to free Works Washes. Check out our Car Care Club page on this site and join on-line or ask for a club brochure today, Your car will love you forever.

 

10. The Satisfaction Center

We know that different cars have different needs. Satisfaction Center Carts are located at the exit of all our washes stocked with towels and cleaners to help you with the finishing touch.

 

11. Our Hot Air Dryers Will Blow You Away

Many of our sites now have our hot air touchless drying system. So powerful and oh so hot. We inject hot air into the system and the result is the driest car we've ever seen.

 

12. Free Birthday Bath (For Car Care Club Members)

To make your day bright, show us your license on your birthday and get a Free "Works Wash" on us! (our best wash) (Just visit us the day before, the day of or the day after your Birthday and the wash is on us! The club member's vehicle is entitles to one complimentary Birthday Wash every 12 months.) Car Care Club Information

 

13. We Love Dirty Interiors

We know you don't need your interior cleaned every time you wash your car. That's why we separate our conveyor wash from our interior cleaning bay. This way we can give dirty cars the extra attention they deserve, and there's no waiting for an exterior wash. A better system designed with you in mind. (Available in Natick, Brookline, Roslindale, South Bay, Woburn, and Warwick RI.)

 

 

 

Is it correct that only the seat bottom of a 2011 SEL is heated and not the seatback too?

Thanks.

Maybe you're misunderstanding what we mean by coin-op. We're talking about the open bays with a pressure wand, so you're basically pressure washing the undercarriage with clean water.

 

Doesn't get any better than that.

No, I do get that. I am just wondering if just plain water, even though pressurized, is enough to get rid of the caked-on salt build-up.

I couldn't possibly recommend Optimum No Rinse enough. It's a rinseless car wash product and is PERFECT for washing your vehicle in the winter months. If you have heavy salt and sand build up, take it to your local coin op and simply spray down your vehicle. Bring it home and wash it with ONR. It's a very safe way to keep your vehicle clean during the winter.

 

http://video.google.com/videoplay?docid=-744800996428313622

In that video he uses the ONR on his wheels. Is that safe to use on Edge wheels?

Local coin-op rinse should be fine. Don't forget the undercarriage.

The undercarriage is exactly what I am worried about more than anything. You really think a coin-op bay would be sufficient? It is VERY salty here from roughly November through April (give of take a few weeks).

I just bought a Red Candy Metallic Edge in August so this will be my first winter with it. Since my outdoor water is shut down for almost seven months a year and the roads are awfully salty in the winter (I live at the bottom of a hill), I will have no choice but to go to a car wash at some point. You all have me scared after reading these 13 pages and I fear doing the wrong thing. I guess the lesser of two evils would be a brushless type, right? Are there different types of brushless systems and any type in particular I need to avoid more than others? And how often would you recommend washing it in the snowy/icy salty months?

Sorry for such a stupid question. I just want to be sure I am doing the least amount of damage possible (I was leasing Chevy's for the past 15 years and had no issues ever using regular car washes - not that I would have cared much anyway since I never planned on keeping them, but this is a whole new ballgame for me now).

Thanks.

First and foremost, DO NOT ever take your Edge through a car wash with brushes. They are absolute DEATH to your paint.

 

The right hand side of this panel is what it will make your paint look like.

 

And don't even take it to a touchless car wash either unless you can help it. They use very harsh detergents that will strip away any paint protection you have applied.

 

Take a read through the thread below as it will answer pretty much all of your questions.

 

http://www.fordedgeforum.com/index.php?/topic/5535-ask-a-professional-detailer/

 

 

Cheers and congrats on the purchase.

Thank you. After seeing that pic and after reading that detailing thread, I am even more worried.

I got my Edge last month and today I read the owner's manual about washing/cleaning it and I am almost afraid to let anything other than their Motorcraft products touch anything.

It is the optional Red Candy Metallic paint and I have the vista roof. Realistically, how bad is it to take it through a regular brush car wash? What do I need to worry about? Should I get wax or not? Should I get Wheel-Brite or would that screw up the wheels as the manual seems to suggest? Can I use one of the sprays available to make the tires look wet and shiny?

On the inside, aside from the Motorcraft stuff they push in the manual, what do y'all have good luck with on interior glass and the roof and dash and touch-screen?

Thanks.

Was USB skipping & album art "features" that 2.11 was supposed to fix?

2.11 is not a fix for all problems, it's just a patch that is trying to stop some of the hemorrhaging.

The real fix is said to be coming next year

It better come sooner than that or I will be utilizing my state's Lemon Law

I have always had the same issue. A little annoying but no big deal. Odd thing though is it absolutely refuses to transfer my girlfiriend's and my uncles contact info. Out of like 130 people just those 2... the most frequently called.

I have all 630 Facebook and Twitter and GMail and Google Contacts in my Edge. Annoying. I have my phone set to show me only 149 of my most used contacts but the car doesn't understand this. I certainly do not need Twitter people in the car's phonebook (I don't have them in my phone's phonebook) and I don't need email addresses. But compared to all of the other problems I have with MFT, I don't care about this right now.

Contents of an email I received from Ford regarding the "black screen of death". Hopefully usb problems will be cured by this update.

 

"I apologize for the issue that you are having with the My Ford Touch system in your vehicle. I have done the research and show that you have a very outdated version of the SYNC system installed. The most current version would be Gen2 2.11, and you are running Gen2 2.3. There has been an update released to your local dealership to correct the problems that you are having. I would highly suggest that you contact your dealership to set up an appointment to have Gen2 2.11 installed."

I have Sync VersionGen2 - V2.11 and my USB music still skips and I still have daily problems with USB album art and Sirius

David - I have a 2010 SEL that started with a stock CD changer audio system (Pioneer OEM head - honestly rated at probably about 15 watts RMS into 4 ohms per channel). It sounded OK up to about 2/3rds max (with the tone controls set flat - if you boost the bass, the max clean volume setting will be lower). The volume of the stock system was almost enough for me, it was the poor sound quality (and lack of low end) that I couldn't take. The stock speakers are the weakest component, in my opinion. I replaced all door speakers as a first step and it helped quite a bit.

 

good luck

Linty

Yeah, I have noticed if I turn the bass and treble both way way down, I can get more volume before distortion. But it sounds bad.

It could just be something on the screen getting illuminated because it is in the background of the software. I know that if I push in the right spot, it will say that I have turned on my AC seats which I don't have. Doesn't really turn anything on, just looks like it does.

AC seats??? Really?? Wow, I wish I knew that before. That would be cool (no pun intended)

I do have it on the MKX, and I know I have the ability to shut it off when I'm in the radio quadrant by accessing the options in the lower right corner, or at the bottom of the screen, I can't remember.

I've looked for references to it in Options but have nothing