marriedgeek

I guess I have trust issues with that part. There's no doubt a part could still work but still be weakened. For all I know, their test would be to see if it still creates a spark and that's it. In the end, it's really only by luck that the remaining working coil packs were not taken out with the faulty PCM.

My point was the ones that weren't replaced, while still functioning, may be weakened and prematurely fail. The PCM failure seems to take out a varying number of coils (3 in my case). I still had all 6 replaced (some on my own dime). For the several versions of the TSB up to version 14, I'm sure there was a purpose behind replacing all 6 instead of just the visibly damaged ones. That was my whole concern - I didn't want premature failure months down the road due to, say, a small crack in a CP or spark plug that tested fine at the time and left un-replaced.

LOL. Cheap bastards!

Well, they don't seem to be honoring it. I argued until I was blue in the face on two occasions. They claimed the TSB was only a guideline and didn't have to be followed exactly. Granted, I was trying to get reimbursed, who knows if your dealer will give in and replace all of them. At any rate, they must at least replace the ones that were fried (a statement that 2 dealers as well as a mechanic told me, and they in fact did) as well as the PCM. You should not have to pay a cent.

BTW, it pisses me off that dealers aren't following the same policies.

Also, 560 is pricey for just 2. I unfortunately ended up paying for 6 brand new ones from a shop, using Ford parts, for $1200ish. Still, Ford should replace the two of your that fried. Do not pay for their replacement.

From my experience, because the PCM caused the coil packs to fail, they were to be replaced. They are obligated to replace your 2 broken ones. Make sure they do at least that, as they did for me. Odd thing is, the TSB says to replace ALL 6, but even they did not honor that. But, I was told that because the PCM was the cause for the fried CPs, that they would be covered along with the PCM replacemnent.

We're dealing with an issue where we needed a PCM and some ignition coils replaced on our car. According to TSB 13-04-17, the emissions warranty covers all parts and labor. Ford only replaced the PCM and one of the 6 coils, instead of all 6 as it calls for (long story short, I paid out of pocket for the other 5 because a local shop advised me to do so according to this TSB). They claim the technician did a standard diagnosis and only needed to replace the one coil (and PCM). My question is, if a vehicle comes in with the problems listed in the TSB, does a dealer HAVE to follow it, or can they deviate? I.e., if the TSB says to replace all 6, even if some are good, do they still have to replace all 6? Thanks.

I called them again. They're giving me a hard time about it. They say the diagnosed it and only had to replace the one coil (and PCM). They said the tech made no mention of the TSB in the writeup. The service advisor is checking with the tech now. Waiting on a call back. What makes no sense is, this whole thing is covered under a TSB that they're suddenly not following.

Ford did not replace all 6. According to them, only 1 was replaced. Is there a line at Ford directly that I can call?

I paid for 6 new Ford coils from the original shop. This shop said cylinder 3 was still misfiring and said to take it to Ford to replace the PCM. I took it to Ford and (eventually I was told) they replaced just the one remaining bad coil as well as the PCM. My question was, since the original shop replaced all 6 (even though not all 6 were bad), shouldn't Ford replace all 6 instead of just the one, according to the TSB, if a vehicle came in with this particular problem? The $1200 was to replace the original 6 coils. In a perfect world, I'd really like to get them to replace those remaining 5 and that I get back those 5 I paid for so that I can sell them and recoup some loss.

So here's the conclusion. I guess some things got misinterpreted a couple times. The original shop said only one cylinder was still misfiring. Ford originally said the tech replaced 3 bad coils, then said they replaced all 6 as part of the "kit", then just now, said only one was replaced (apparently it was cylinder #3, instead of 3 bad cylinders). At this point, since they only replaced 1 of the 6, and the TSB says to replace all 6, should I get them to do all 6? The other half of this is, since my goal is to somehow get the 5 good coils I paid for (since the whole thing would've been covered under warranty anyway), I don't even know if they could swap those out for the original faulty coils. I'm just bitter that I paid $1200 for coils that would've otherwise been covered under warranty. Ford said they won't reimburse me because the warranty work wasn't performed at a dealer.

I also didn't even think about this being covered under a warranty of any kind. I bought the car back in 07, so I assumed the warranty that counts (3-year bumper to bumper) was out the door. $1200 lesson.

So, Ford won't reimburse me because the warranty work didn't take place at a Ford dealership. I'm trying to get the new coils they just replaced (that I'll take back to the repair shop) and hope they will take the original coils that were on the car before. I'm sure this is a long shot, though. i can't fault them, I just hate the feeling knowing that I should've taken it to a dealer instead of my usual shop.

And I agree. Ford said 3 of the coils were good so they're replacing those 3. I feel they should reimburse me for those 3 (that I paid for) since the TSB calls for all 6 to be replaced.

Thanks for the input. My repair shop actually did have the exact TSB as they were working on it. I guess they failed to notice where it said it was covered under warranty. Still, I'll try to recoup what I can from both places.

Thanks. Ok, maybe "demanding" was too harsh. I'm only a little bitter because I called up two service departments and asked if there was anything relating to my car about the coils and PCM, and neither knew. So, I was HOPING to take it to a dealer if I knew in time. Yes, if they get my full reimbursement, then that would be above-and-beyond what I'd expect. If they reimburse me for the 3 good coils that I paid for and they didn't have to replace, that'll be considered even. I was mostly curious if anyone had experience getting reimbursed for warranty work that took place outside of Ford.

So, my wife's 07 Edge has the famous issue where the PCM fails, taking out 3 coils in the process. Not knowing of this TSB at the time, and the fact that this is our family car with two child seats, we took it to our usual repair shop. They quoted us $1200 for just the coils. $2100 if both the coils and PCM. During that time, my wife and I discovered this TSB and, while it states that it's covered under 8/80k, two dealer service departments couldn't tell me whether all of it was covered or just the PCM. My repair shop couldn't tell me, either. I said to go ahead with the repair of just the coils, but they advised me that the PCM SHOULD definitely be covered under the warranty, as one coil was still misfiring. They said it was safe to drive around the corner to the local Ford dealer. We pull up to the dealer, they talk about trying to reimburse me for my previous repair bill, they scan my receipt, and I leave. They give me a call later saying while THREE (brand new) coils were now bad, everything - the coils and the PCM - were covered under the warranty, but will try to get me reimbursed through Ford for my repair. So, our next step is to try and get reimbursed for something. If I don't get full reimbursement, my thoughts are: 1. If the TSB states that all 6 must be replaced, I'll demand they either replace those last 3 and give me back the 3 new ones I just paid for, or demand reimbursement for those from Ford. All parts replaced were Ford parts. 2. Worst case, I'll still demand that those last 3 get replaced, and I'll take the 3 broken ones back to the repair shop under their warranty. At that point, I'm still out $1200, but should end up with 6 new coils that I will then sell. Has anyone else been in a similar situation and received any reimbursement? I should find out later today, hopefully, what type of reimbursement I as able to get from Ford. Thanks.