edged out

Thank You for your input. That is what I was assuming was like 3K or so diminished value, and I would be fine with that because I think the Insurance would agree to that. I really just want another car and feel I shouldn't be responsible for 15K worth of depreciation. The estimator said that it was a pretty substantial accident. I even asked about the possibility of an increase with more of better repairs, and they said no it would be minimal increases. One thing I am a bit worried about still, I think that there is mild frame shifting or things out of alignment although I know very little about cars. But... the dealership said the only reason we wouldn't be able to sell a car on there lot would be if there was frame damage. So they gave me the run down of good engine and interior with comments attached, on exterior they commented about the repairs that were done, although the frame question they marked it as ok, with no comment. Does this seem weird? They say they can't sell it on their lot and say there is no frame damage?

Well I did actually call my insurance and they didn't have too much to offer, besides the advice, "seek representation." I guess they are pretty hands off when the other person is insured. Even though not one of there best help in customer service, I have USAA and really do love the services I have. So I guess I have to take a little downside with all the good things. Then since I have absolutely every other service with them canceling it would not effect them much, but I might lose some other discounts I get for having multiple services. But I did call them, and sent a message out to the Insurance claim agent, basically giving her the numbers and the choice how to proceed. Although this whole process is exhausting, I enjoy being a simple person.

Update: so I am even more frustrated by situation. I brought it into another dealership to get another opinion and basically he agreed it isn't the best work. But he suggested I get it appraised and see if it would be easier to just request the diminished value instead of fixing a car I don't want. So brought it in, the pros is the said that it has absolutely every option expect headrest DVD's that a Edge can have, so up'ed the price a bit, although they said any reputable dealership wouldn't buy in with concerns of lost integrity and said its only an auction vehicle. Then offered $24000 which is great for an auction vehicle so, so bad in that it cost about double that. I think it may be time to consult legal advice. It diminished about 15-16K from the used market price, $8K in repairs, rental car, and then perusing more damage on the vehicle. Seems like close to a total loss right? Nope, Texas has 100% at total loss threshold. Ahh....

So, I had my beautiful 2011 Edge 3 weeks 3 days still with paper-plates, and was rear-ended. He was going close to 40 mph I was nearly stopped in traffic and was sent into the car in front of me and bounced between them 3 times. Good news, no one got too seriously hurt, especially since I had my 3 and 4 year olds in the car. It was un-drivable sent to the dealership for repairs and only cost $7400 (I was surprised). Well I'm concerned about safety and was already considering trading it in. I got the car back less then a week ago and yesterday the drivers door would not close, it kept hitting the latch. Then I inspected the whole car and found the doors and panels on the passengers side are all sticking out, while the drivers side is all flush (although had the issue with the drivers door). Then looked further and the whole lift gate is off center, some of the moldings are not installed properly, there is a missing screw on the lift-gate, and these are only problems that I can see, and I have very little knowledge about cars. I'm assuming that the body is bent or out of alignment (mechanic told me that they tested it with weights but didn't give me any print out of such). I think the job they did for a brand new vehicle was sub-par. What should I do? The other driver's insurance is paying for everything and has been surprisingly great, but the dealership (same one I bought vehicle) is letting me down. How can they not see this stuff? Why would they not claim it to the insurance? I'm not sure who I should talk to first, the original dealership, the insurance agent, or bring it to another dealership for a review of all of their work first. I'm for sure now trading it in after all of this is complete and of course I'm submitting for diminished value, so what should I do? Should I trade in as-is with hopefully recouping the diminished value personally? Should I ask agent what she would recommend? Should I get another opinion before going back to original repair shop? (Oh, and the catch with the original dealership is that I handed them over the insurance check for repairs and they forgot to have me sign it, before I do is there any leverage in this?) Any suggestions or similar experiences is greatly appreciated.