We bought a brand new Ford Edge Limited 2012 6 weeks ago. We choose this over other vehicles we test drove because of the towing package. We liked the extra cargo room as we travel extensively. We have had nothing but trouble with the "My Touch". We had driven 800 miles when the system went down, including the radio. Not even radio for the next 800 miles!!! I called Ford. They said to check the fuses before doing anything else. We took it to a Ford dealership where we were staying. They spent hours on it, finally determined it was a module which they had to order. Another trip back so they could put the module in. It's been working OK but we keep getting messages --- either the "phone is disconnected" or the navigation needs update,etc. We've had 3 "portable" Garmin GPS units which I still say "are the best"!!!! I have no idea why I decided to take one of our portable GPS with us on this trip but it's been a very good decision. The 'MY Touch" lady not only can't understand me but will not let me give her a simple address" or spell something. I wanted "Roseville" - she kept saying other things, put up a list of names ie: Rosedell, Rosebell,etc. none of which were correct and I had no opportunity to SPELL the word. We had to travel quite a distance 2 days ago. I put the exact address into our portable GPS which took us right to our destination. Maybe "SHE" will eventually learn my voice but in the meantime, I am so frustrated. I understand the safety issues for someone trying to manually enter a destination on GPS "while driving" but there should be no reason that a passenger shouldn't be able to override the voice commands to manually enter information.
The ONE thing that we really like is the "back up camera". I doubt if we could ever give that up now. Needless to say, we're not happy with "My Touch" in the short 6 weeks we've had the vehicle. I hope our experiences improve.
