k2kelly

I found the code on this website: http://www.etis.ford.com You enter your VIN number on the vehicle tab. It says my code is 11A02: Outstanding Field Service Actions 11A02 - SYNC WITH MYFORD/MYLINCOLN TOUCH - PERFORMANCE UPGRADE 12M01 - RRANTY EXTENSION Thanks again everyone for your input.

Where do I find the "11A01" etc... build date code? The sticker on the driver side says build date of 11/11. Not sure how to get the rest of the code. Sorry if it is posted somewhere here already-- I looked and even googled but could not find it.

Thank You everyone for your responses. I will run the status checker and go from there. I was thinking that being such a new vehicle that my software would have been up to date enough for the owner upgrade. Ultimately if I have to go into dealership I will do that...

I have a 2012 Edge Sport (with Navigation System) that I purchased in February. I called the Ford number in March and was told the upgrade was in the mail. Since I have never received it I called again today and the person told me that I have to go into the dealership that I won't be getting the upgrade in the mail (WTF?!?). Ok so I read some comments on here and on the syncmyride forum and multiple posts say it's safe to go ahead and just download and run the upgrade. I understand the navigation won't work until I get mailed a new compatible SD card or pick it up at the dealer. I'm fine with that... I can live without it until then. So I called the Ford number again to inquire about just getting the NAV card and the third person tells me that I MUST go into the dealership because my Edge is one that is "special" and I cannot upgrade it on my own and only the dealership has has the correct "tools" to do the upgrade (WTF!!) Can someone who is "in the know" set me straight please??? If there is something about my Edge that will make the upgrade fail and only the dealership can do it... whatever but that is pretty ridiculous. I just want to be able to perform the upgrade on my own without having to waste my time making a service appt at the dealership for something so trivial