JFUSION

Well my sister took the truck to two independant body shops and both of them said it was a paint adhesion issue and there is a new spot developing on the roof. Including the Ford dealer's body shop we have 3 parties pointing to an adhesion problem. This is going to get interesting as my sister was also sold paint protection coverage by the dealership which covers environmental causes/problems. I can almost guarantee that the paint protection company is going to cry paint adhesion issues, and Ford of Canada is going to cry environmental damage. One of those parties is going to get the fight of their life if they don't uphold their warranty, that's about all I can say at this point.

Glass failures can occur without anything touching them, there is some type of fatigue damage that can occur. Obviously this one was due to the security engraving process but I've seen a few cars where windows just shattered without being touched, one was just driving down the highway and one was just sitting parked.

thanks akirby, yeah we are going to get a couple body shops to quote the repair work and have them list a cause if possible.

Thanks for the replies on this, very sorry that our first post here has to do with this stuff as we have enjoyed the vehicle a lot up to this point in time. The dealership is Oakridge Ford in London, we don't have any complaints with them on this. We are not sure who will do the repairs at this point. We have a meeting this week with the dealer, right now the area Ford rep. isn't around and they don't know if anyone will be down in our area in the next while. Right now they are doing everything through pictures being sent to Ford's offices in Toronto. We will take it further from here. I agree that the paint will have to be stripped as this could potentially happen everywhere on the vehicle, the plastic bumpers don't seem to be affected though. Thanks for the replies, our struggle will move forward I guess.

I am a 2012 Ford Explorer owner but my sister purhased a 2011 Ford Edge brand new 8 months ago in Tuxedo black. She purchased the extended warranty that included paint coverage, she purchased the rust and paint protection package too. Very low mileage on the truck thus far. We are located in London, Ontario, Canada. In recent weeks she has had major paint bubbling occurring , mainly on one side and the hood, but it could spread to any part of the vehicle for all we know. Where the paint has blistered you can see a whitish primer underneath, the spots stick out like sore thumgs, maybe a dozen spots so far. It seems like new spots starting every day now. I try to help her out as much as possible with her being a single mom and all. We took the truck into our dealer last week and the first thing the body shop manager said to us was that it looked like bad paint adhesion. He found a bubbled area while he was looking at it and the paint blistered in his hand and a new area opened up. They took pictures and sent it off to Ford in Toronto, Ontario. They came back and gave a number of excuses to deny warranty coverage, simply by looking at poor quality pictures. Thay said it was caused by exterior environmental damage, they sait it could be stone chips, they said that the truck wasn't washed frequently, They failed to blame it on a full moon though, about the only excuse they didn't use. We are going to schedule a meeting with the owner of our dealership this week to see what our next steps will be. At this point we are prepared to sue Ford of Canada, no skin off our back after spending $48k on a new truck and they won't honour any warranty coverage within the first year and well within any mileage limits. Their attituded and treatment thus far has been disgusting. We are long time Ford customers, and we have nothing against our dealership on this, it is all Ford's problem and Ford's poor customer service. Any advice on this would be greatly appreciated. Very disappointed at this time. Thanks for reading.