So i've been following this forum since I decided to order a Ford Edge and all I want now is my damn vehicle.
Purchased a 2013 Ford Edge back in May through the Exchange Military Care Sales while I was deployed overseas and it has been nothing but the biggest headache in the world. I love the Edge and I've drove a few and couldn't help but love all the tech that comes inside the thing, but has anyone else had such a headache experience?
Ordered the Edge back in May, knowing that I could pick the date of pickup which I had originally set to be only about 3 weeks after I returned and i've had nothing but the damn run around. After looking over my order I noticed a few "additions" that they made without really knowing what they were (which I admit I should have came more prepared) and had them remove them. To include they automatically tack on the extended warranty through a 3rd party which I had no interest in, but after having that removed, they bumped the date back almost an entire month for something that wasn't even PHYSICALLY changed on the vehicle. Ok that sucks but I can deal with it.
So I call the dealership to where it is to be delivered to find out if my vehicle had arrived, which it has a week ago, sitting on their lot to find out the ENCS hadn't even sent the paperwork for the vehicle yet, so give them a call and they tell me we sent it out that morning, so everyday i've been following up trying to find out when it arrives and yesterday I give them a call and how do you respond to a customer with "to be honest I haven't a clue where the paperwork is, we don't attach tracking numbers to our outgoing mail" Are you serious. This has been nothing but a horrible experience over administrative things that i've ever had to deal with, almost makes me wish I would have paid a little more and purchased off the lot instead of ordering.