My wife's 08 Edge needed 3 new tires and I decided since it was at 60K miles we'd go ahead and have the 60K mile service done too. The tires were between $500 and $600. Our bill came to over $1,300!!! My wife was the first to learn the amount of the invoice. I told her not to worry and that obviously, they must have found and replaced some faulty major component and that it was good we had it checked. When I found out that there were absolutely no repairs done for that price (just checks and some minor maintenance services performed) I lost my mind. I met with the service manager and told him that clearly there must be some sort of billing error. He looked the invoice over and handed it back to me and smuggly said there was no error in the billing, "labor is expensive"!!! I have not been back to the dealership since nor will I ever go there again. In fact, I had purchased a new Ford Ranger the same week my wife bought her Edge new from them. I was so disgruntled that i have sworn off of Ford completely. I now drive a 2003 Volkswagen. I've been to the VW dealership 4 different times and have yet to pay any labor. They did a free inspection of the vehicle, replaced a broken funnel tube for free, removed 20 each lock-type lug nuts I did not have a key for and installed 20 stock lug nuts for free, and they had a mechanic go over operator maintenance procedures with me for free. By the way I forgot to mention that a couple weeks after Ford performed that $700 periodic maintenance service on the Edge, it started misfiring. Our new mechanic discovered that the vehicle needed new spark plugs!! I guess $700 doesn't include any checking of the spark plugs (that probably would have been an additional $200 to inspect those I suppose). I used to swear by Ford. I believed in Ford Certified Maintenance professionals. Never again. Including the purchase price of the two vehicles and the amount we spent at their service department, we spent well over $40,000 at Shamaley Ford. I'd say that should have qualified us as good customers that did not deserve to be raped like we were.
