we have a 2013 edge awd ltd with the same issue. took it in the first time and was told it comes from the factory with a lower viscosity oil and we should do an oil change to see if that corrects the problem. which it did not. took it right back, dealer had it for over 30 days because the cylinder head and cam shaft needed to be replaced and something was on back order. it wasn't till i called ford corp office that the part suddenly appeared a week later. however, within 250 miles, the issue is still there. been trying to get in touch with my case manager at ford who hasn't returned a call to me since November. I've called her 5-10 times a day leaving 4 different telephone numbers to call and yet she still can't call back. Today, the dealer tells us it's the catalytic converter. This vehicle has 5500 miles on it and you're telling us the catalyic converter's bad too? Ok, we're not idiots. In addition to the engine issues, the rear liftgate is cupped so bad, it's not flush with the body of the car which makes for more noise inside and exhaust smells. the body guy says it gets worse every time you open and close it. And we paid how much for this? I regret the day we signed on the dotted line. While i love the ride and comfort, i don't love paying for something the dealer has more than me and soemthing I'm not sure i can rely on for years to come. And if the non responsiveness from Amanda Nash ext 77720 at the corp office is how they treat there customers, im amazed anyone wants to do business with ford. I certainly feel we got the short end of the stick. We contacted the BBB auto line in Wi yesterday, hopefully we'll get some help there.
