Took my new Edge in for its first bath yesterday (my mistake for not washing it myself, have learned my lesson). After getting home, I noticed that the front, hood, windshield, and roof had been terribly scratched, in some cases down to the primer. I am certain that I would have noticed this before the wash, and since I have been the only one driving it, I am sure that it did not happen while driving. It is obvious to me that it happened at the wash, but I cannot prove it. I don't even know how it could happen. I am guessing that perhaps the sponges picked up some ice, rock, etc. and beat on the car. Obviously, the car wash owner is not convinced of this. I took pictures of ice sticking to the sponges, and of the damage in case I have to bring them to small claims court.
Just a few questions for anyone who might be kind enough to help:
1. Has anyone had any experience with this or any ideas what might have caused it?
2. Has anyone fought a car wash for damages? Any advice?
3. Any advice on repainting the hood. I have heard that repainting is never as good as factory, and will fade or not match. I have also heard, however, that this is no longer an issue with new technology. If new painting is not as good, perhaps I should learn to live with the scratches.
4. Should I go to a Ford dealer with a body shop, or an independent body shop?
Thanks for any help, I'm pretty upset about this and hope to get it fixed soon.