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Rhiannon Tucker

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About Rhiannon Tucker

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  1. Rhiannon Tucker

    ford edge vista roof problems

    I have a 2011 ford edge with the vista roof and I have to say I am completely displeased with what I have been finding on the Internet. I am amazed at the amount of problems peoe are having with the vista roof and yet years later the problem still exists. Just before my warranty was up I noticed the roof was not closing. I took it to the ford dealer they had to replace all of the gears stating that there was dirt build up and it broke the moving parts to open and close the roof. I was told to have the tracks cleaned by them every once in a while to keep it running smoothly at approximately $200 a pop. I decided an unfortunate decision, since 1 of the reasons I bought and paid extra for the edge was for the vista roof, to not use it as often. I now, maybe 4 months later have opened it a handful of times and it doesn't want to shut. I believe ford has failed with this issue. What on earth warrants a recall if it isn't hundreds of people dissatisfied with a product that fails to work properly. My thought is shame on you ford for not taking care of your customers. I am 35 and currently own 4 fords bought new and have over the years owned 4 others. I feel that I have held up my end of the bargain on being a loyal customer. I would appreciate the same courtesy in knowing that ford doesn't turn a blind eye to something that is CLEARLY an issue. Just put in ford vista roof and the amount of disgruntled customers are pages long. Step up to the plate ford. Do the right thing and fix this issue or stop producing the vista roof.
  2. Rhiannon Tucker

    ford edge vista roof problems

    I have a 2011 ford edge with the vista roof and I have to say I am completely displeased with what I have been finding on the Internet. I am amazed at the amount of problems peoe are having with the vista roof and yet years later the problem still exists. Just before my warranty was up I noticed the roof was not closing. I took it to the ford dealer they had to replace all of the gears stating that there was dirt build up and it broke the moving parts to open and close the roof. I was told to have the tracks cleaned by them every once in a while to keep it running smoothly at approximately $200 a pop. I decided an unfortunate decision, since 1 of the reasons I bought and paid extra for the edge was for the vista roof, to not use it as often. I now, maybe 4 months later have opened it a handful of times and it doesn't want to shut. I believe ford has failed with this issue. What on earth warrants a recall if it isn't hundreds of people dissatisfied with a product that fails to work properly. My thought is shame on you ford for not taking care of your customers. I am 35 and currently own 4 fords bought new and have over the years owned 4 others. I feel that I have held up my end of the bargain on being a loyal customer. I would appreciate the same courtesy in knowing that ford doesn't turn a blind eye to something that is CLEARLY an issue. Just put in ford vista roof and the amount of disgruntled customers are pages long. Step up to the plate ford. Do the right thing and fix this issue or stop producing the vista roof.
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