Boomstik

Update to this problem. It turned out to be the FICM. this is the black touch screen in front of the shifter below the touch screen. There is a you tube video that shows how to get this out of the car, it is very simple. If you get the warning that your climate control has temporarily lost communication, check to see if the back lighting on this control panel is not working as well. if not the micro has stop working and it will have to be replaced.

Update on this problem. The software update did not help anything. It was successful however. I called a couple Ford Dealership service departments today in hopes of getting some useful information. One of the dealerships told me it could be a bad "APIC" computer?? He claimed he didn't know where it is located. If anyone knows where this is located or what the part number might be that would be appreciated. If it under the center console, any words of wisdom as to how that comes a part would be appreciated as well.

I'm new to the "EDGE" world so forgive me if this topic has been covered already. I searched the forum and couldn't find a thread that answered this question. I just purchased a 2012 Edge from the insurance company. A tree fell on the roof and broke the panoramic sun roof so the car was totaled. After getting the car back together I keep getting the warning saying the climate control temporarily lost communication. I had the same warning before i put the new roof on. I "assumed" it was due to the antenna on the roof being broken, obviously not. So everything on the touch screen works. The radio works fine I can set the clock I can do a master reset on the screen and it appears to go through the entire reset process as described on every article I have read about this topic. I have disconnected the battery multiple times I have pulled fuse 29. nothing make the error message go away, hence I'm stuck with the defrost on high heat. The dash panel just below the touch screen does not light up either and is obviously not operational at all. There is not SD card in the SD slot, Does it have to have one in order for this system to boot up?? I assume not from all the article I have read. I have tried to create an account on Sync My Ride to down load the latest software. Ironically every time I try to create a new account to do this I get an error message saying the web page is experiencing problems and try back later. There's a confidence booster huh!! I would try the "tried and true method" of swinging a dead cat in a nylon sack over my head for a few minutes while I circle the car but some how don't believe that will work this time. Is it possible I have a loose connector? I have read a few posts on different sites where people have said the dealership has found this issue. Does anyone know what connector they are talking about and were it is located? Any words of wisdom would be appreciated.