ldw1935

Contact me at my email addreess and I can give you more detailed info on just how we delt with Ford about this problem. l.willson@att.net.

My understanding is that Ford can resell it after fixing the problem, but they must disclose to the buyer that it is a "re-acquired vehicle", and what the problem was.

Took a while but Ford finally resolved the problem for us by buying the vehicle back. This was done through the BBB Auto-Line and was accomplished through the mediation stage and we did not have to go through arbitration. Under the California Lemom Law rules, we got back just shy of 90% of what we paid for the car, including tax and license, based on the miles we had on the car when we took it to the dealer after the first incident. Bought a new 2016 Honda CR-V Touring and still had $2K left over.

Sounds reasonable to me as I have always beleived that the problem is caused by an intermittent power connection. The only problem with this is that the dealership claims to have checked and cleaned all connectors and pins that could cause this condition.

The dealer has hooked up a recorder and monitored the vehicle several times, having kept and driven it several days, but the problem would not occur while the recorder was hooked up. From the research I have done online, it looks like this is not a new problem for the Edge. I am in the process of going the BBB route to resolve the issue.

This is a 2013 Ford Edge Limited w/V6 engine. While driving, there is a sudden loss of engine power, the engine goes to a rough idle, all the warning lights come on and there is no throttle response. After shutting everything down, the engine will finally restart after several attempts and run normally. This has happened multiple times, the last time while driving on the Interstate. The vehicle has been into the dealership 6 times for repair. So far, the throttle body was replaced, a sensor was replaced, the accelerator pedal was replaced and some wiring was replaced. The last time the problem occurred, the vehicle was returned to me after the dealer was unable to duplicate the problem. I subsequently returned the vehicle to the dealership because as far as I am concerned, it is totally unsafe to drive. I then contacted the Ford Customer Relationship Center and was assigned a case number. The Ford regional service manager assigned to the case was totally ineffective, finally telling me that because the dealer was unable to duplicate the problem there was nothing further they could do and I should come and pick up the vehicle. Has anyone else experienced a similar problem, and if so, how was it resolved?