Lori Beauchamp Turner

Hi Rebecca, I called the 800 number and talked to a very helpful lady named Kim. I need to do the updates first and then try the SD card. I will do that tonight. If I still have problems I will let you know. Thanks, Lori

I am having the same issue. I just bought a 2012 Ford Edge Limited. It has factory installed navigation, but the case that held the A1 card was missing. I bought a A4 card and got "insert valid SD card error" every time I tried. Is there something I need to update first? Thanks