quincy

Interesting nugget of data / information that I can not verify as of July 2019. I no longer take my Ford to the Ford dealership because they have lost my trust. I now take it to the local shop who I allow to work on my 1999 Plymouth Prowler. I had the Prowler in for an oil change and was talking to the master mechanic. The subject came up about the loss of brakes on my Ford Edge. He was familiar with the issue, which surprised me. He stated that it is an issue with the master cylinder and some internal seals. They get pushed out of their 'seat' creating an internal leak. The fluid pressure can not build up as required. He said that if you pull the brake pedal back very quickly and with a lot of force that will temporally correct the problem. (pull the seals back into place?) In his words only a rebuilt master cylinder will permanently correct the issue. New master cylinders will suffer from the same issue (perhaps a manufacturing spill??) Any way so far so good on the brake fix. But, in the back of my mind I'm waiting for this to occur once again......

No other explanation was provided by the certified and trained experts at East Tennessee Ford. After 5 weeks in the shop only a mystery 'second special bleed procedure' involving the application of the the emergency brake brought the brake pedal back up to normal. Coincidence? Perhaps? Incompetence at the technician level? Perhaps? The point of this post is to warn others of a potential issue, and to advise owners to have their brake fluid system flushed every so often. Cheap insurance! It took two others to concur that off gassing in the brake system was even possible while others cast stones..........

Yes, it does sound odd, but there is a safety recall out for the condition. I did not make the recall number up. It really exists. I realize 1 + 1 does not always = 2, but this one company makes all the brakes for the major OEM's. Just like Takata made the air bagas for the major OEM's. Look at that debacle. As of this date (3/5/19) I have not been contacted by anyone at NHTSA. Time will tell if they ever do. In the meantime my braking system is 100% functional and I have a 2 year 24K mile warranty from the dealership.

Here you go! Lou https://www.consumerreports.org/car-recalls-defects/honda-recall-acura-honda-suvs-and-minivans-brake-issue/

Akirby, Spend a few minutes on Google....search for 'sudden loss of brake pedal on Ford Edge'. You can spend an afternoon reading about this condition. There are folks who have even placed a video of the issue on youtube; and some folks have had a repeat of the issue. Most, if not all of the reporting owners, have not taken their vehicle to a Ford Dealership, as I did. My Ford vehicle has only been serviced at a Certified Ford Dealership its entire life. There is an obvious reason for that....Ford Techs are certified in repair of Ford Vehicles. Not many years ago brake systems were relatively simple. Then in the mid 90's ABS came into vogue. Now we have Traction Control and StabiliTrak systems. The latter systems APPLY brake force to certain wheel ends to either transfer torque side to side or to halt wheel spin. These systems work in conjunction with ABS but are more complicated. These are PRAM parts, safety related, and I would hope the Tier One companies spend sufficient time on the required Design and Process FEMA's It is also very plausible that Ford is not aware of the condition that can occur....the off gassing of a coating on internal brake components. Since the brake system is 'purchased finished' from Akebono it is possible 'they' are not sharing important safety data with Ford. I'm hoping once the government shutdown is over and the engineers have a chance to catch up they will contact me so I can share this data with them for further analysis. We will see..... BTW, I am the original owner of this Edge, purchased new off the lot in 2012, and currently with less than 47K miles on the ODO. It's been a very good vehicle (up to this point) and is still one of the favorite vehicles I've owned during my lifetime of driving, 50 years worth.

Bill, I hope your correct. I do appreciate your input. I don't feel I'm being 'hysterical', just cautious, and not very trusting. I worked in the big three (including Ford) for a total of 35 years. Engineering and Design....I know how they operate. I've seen 'blind eye' decisions made based on the almighty dollar....... Understand, I never received a logical answer from the Ford Dealership on what went wrong to cause the primary 'loss of brake pedal' issue. After 5 weeks in the Ford Dealership shop they became 'parts changers', returned the vehicle to me with the same condition, stating this is the 'new normal'. I would not accept that 'repair answer' and handed the keys over to the service manager telling him to let his wife drive the car for a month. In the meantime my daughter received a recall on her Honda van, which uses the same Tier One Brake Supplier Ford uses, Akebono. Same caliper set up, same basic parts. It seems that some internal components to the hydraulic system are 'off gassing' in some way. thus introducing air into the system. A special brake bleed procedure is necessary to remove this air. I call this discovery 'good Karma' and a warning of a 'system issue' which may be covered up. I would recommend a preemptive brake bleed to any one with a Ford Vehicle to help prevent this from occurring to them. This service can be performed at any Ford Dealership for under $100.00. I was lucky I could pull over to the shoulder.....there will be those who will not have that option.

That's now up to the U.S. government. I will assist them at no cost for as long as necessary. NHTSA has the deep pockets necessary to uncover safety issues.....

The engineering is all the same across all these vehicles. Same components. Do a google check on loss of brakes on a ford edge....hundreds of people have posted on line. When the potential exists for loss of life, I'm sorry, your perceived etiquette rule does not apply. All you have to do is look at the Takata Debacle....... The 100% way to verify this would be to examine all the components drawings from Akebono. If you can obtain them I would be happy to review them.

At the end of October, 2018, the brakes went out on my 2012 Edge while on the freeway. Here is the link to my original post: Now we are into 2019 and here is some additional information I have discovered about this issue! Dealer could not explain what went wrong. I had to push the issue hard with the svc. manager. Finally after the 2nd "special brake flush" issue with brakes was corrected! Now for the smoking gun..Daughter has a 2019 Honda Odyssey van. Recently she gets a recall for a brake issue. Honda must bleed rear brakes with a special procedure. I looked up the Honda recall. Seems there is an Issue with "coating on rear internal disc brake parts; creates air bubbles inside (sealed) system causing loss of brake pedal". I study up on who supplies brakes to Ford and Honda (& many others)....A Company called Akebono supplies to most of N.A.! This is another "Takata" issue brewing! I suspect Ford is covering up any knowledge of this 'loss of brake' issue. I suspect that this 'loss of brake issue' will occur on thousands if not millions of other vehicles, it's just a matter of time! Felt strong enough about this potential fatal issue to make another post (this one) and to file a complaint with NHTSA.....#11164252. Please pass this info on to others as necessary........

OK. Thanks everyone. It seems my SEL does not have adjustable headrests. So, it looks like I will be trying the vice adjustment trick first. I suppose I could swap the drivers for the passengers headrest. Pass side seems to be in a more comfortable position. Not sure why FoMoCo would do this??? Cheers and Merry Christmas

Greetings! Does anyone know how to adjust the headrest fore and aft. (front to back....NOT up and down) Or some might call it tilt. The top of my headrest is tilted to far forward at the top. I have no idea how to adjust it. If you do know how to adjust the headrest, please explain how? Thank You,

Bleed included the HCU. And yes, as explained to me the parking brake was applied multiple times during the process and at least 30 pounds of force applied to the brake pedal. That did the trick and I am once again with proper brakes. I hope others with this same issue are lucky enough to read this post to gain some knowledge. If you can, please copy and paste the Ford procedure for this unique bleed process below. It may save someone from a crash or worse......Thanks. I do not fully understand the failure mode on this event, and do not want to experience it again.

Closing the loop on this subject. It's important to always close the loop on major issues so people can learn, save time, energy, money, or their lives! This ordeal has taken from November 30th to December 3rd, 2018. An eternity when your dealing with loss of brakes! Went back to the same dealership yet again today to have yet another 'brake flush' or power bleed performed on my vehicle. I complained over and over that the brakes felt like mush and the pedal would go to the floor. It took the dealership ~ 2.5 hours to perform the bleed. The service manager was now involved, upon my insistence. I got the vehicle back and low and behold, my brakes feel like original equipment, brand new, off the lot!! So, what happened that was different?? The first tech did not perform the bleed procedure as specified in the manual. The second tech did. This is the story I am being told....... There is a very specific procedure called out and if you take any shortcuts you will not have a decent brake pedal. Even though I got the run around and lied to about many things, I am happy to say my brakes are finally fixed!

Hummm. I don't do social media so that door is closed. What a debacle, but not really unexpected.

Called Ford Customer Service today (11/26/18). 800-392-3673. Located in the Philippines. Connection was very poor quality and english was poor as well. No other way to contact Ford. You can write a letter to a PO box, not even a real person. Given case # CAS16450691. But, I have to deal with the same dealership, East Tennessee Ford. So, if the dealership is incompetent (which may be the case) your back into their shop again. What a screwed up system of customer care, in my opinion. Anyone have another route they may have taken for issues of this nature??

Actually, this is the first I have had any type of 'repair work' performed by this particular dealership. First time this particular Ford vehicle (I've had a bunch over the years) has had any mechanical work performed. I've never lost brakes before, on any vehicle. Oldest being a 1954 Chevy Belair. I don't feel their 'repair' really corrected the issue....... They perform 'so so' doing oil changes, filter changes, and such.....no excuse.

According to the dealership they have had great difficulty with other Ford Edge vehicles with this same issue. (loss of brakes-no external leak path.) Cleaned up the vehicle yesterday afternoon. Opened the hood......Dealer forgot to reinstall the plastic acoustic engine cover. Guess the technician figured I didn't need it or want it anymore and threw it away. They have to order a new one, next week sometime.....I'm for sure not paying for it. Can a vehicles title be brandished for a mechanical issue, like unfixable brakes?

Got my 2012 Ford Edge back from the dealership today...... Yep....not happy. Brakes feel mushy and don't engage till half of the pedal is depressed. Dealer says that's the best he can do and it's the 'new normal'. 2 yr / 24K mile warranty on repair. 50K currently on vehicle. Plus, vehicle given back to me filthy dirty inside and out...... $873.00 repair bill. 20 days in the shop. I'll call Ford Customer Service at 800-392-3673 next week. Sad....I used to really like this vehicle. Don't trust it anymore / lost faith in FoMoCo. (was planning on a Escape purchase in the spring for the wife, but now....?) Parts changed: DT4Z-2C215-A - ABS MODULE 84032 - BRAKE FLUSH BT4Z-2005-A - BOOSTER ASSY. PM-1-C - FLUID - BRAKE AT4Z-9H486-A - GASKET 3M5Z-2L523-AA - BUSH(ING)

akirby: Correct....we are all humans, and humans can and do make mistakes. I would hope that in the case of brakes, a critical safety item that affects both life and limb, humans involved in their repair would be extra careful. I would expect that. Just like I would expect a doctor performing a critical procedure on a loved one........But, lying is not acceptable just to 'blow a customer' off or to BS them. That should cost someone their job....my 2 cents. I know the world does not work that way, but that is the way I have lived my life, the way I was raised.

omar302: One does not need to perform a lot of searching on the internet to discover that this is an issue with many Ford Edge vehicles. Many owners have placed videos on Youtube showing the actual event occuring. Most owners have not taken their vehicles to the dealership. Repairs performed at these outside service centers have not corrected the issue. Not being able to properly repair the problem tells me that the true root cause of the failure mode has not been discovered or is being withheld / hidden. In some owners cases it was partially corrected but returned after 3 months. I will try to look up the Ford Customer Service phone number and give them a call on Monday. I plan on calling the service manager (who has been on vacation for 2 weeks) and ask him to get involved. If you happen to know the number please post it here. wwwperfa_znow: I don't doubt your statement, but it does not apply in this case. If you carefully re-read my post you will discover that the dealership first bled the entire brake system to no avail. Then they ran a test on the ABS/Traction control unit, which required special fittings (which took a week to obtain). Then, when the unit passed tests and was fully bled once again they installed the new booster at my proding. Still no brake pedal. Now they want to R & R the entire ABS module ($$$) even though it had passed previous tests provided by FoMoCo. It is my opinion they are out of ideas and are now into parts changing mode. My only other option is to have it towed 60 miles to another Ford Dealership, which is ludericious. All FoMoCo technicians are trained and certified, and constantly take online classes to continue their education. This is why I always take my Ford vehicle to a Ford Dealership for any service work. They should know how to repair the product they manufacture and sell.......

trom11........please re-read my above original post. The dealership (states that they) replaced the Vacuum Booster upon my insistence. It did not help the issue. Is it possible they lie? Perhaps. Next closest Ford Dealership is over 60 miles away..........

Happened in an instant. No warning. Hit the brakes on the freeway due to an accident occurring up ahead. Had plenty of room between the semi in front of me. Was able to whip over to the shoulder and get the vehicle to stop. Brake pedal would just go to the floor. Just a little bit of stopping power at the very bottom of the pedal. Opened hood and looked at brake fluid level, which was at the top. This indicates no external leak. No lights on dashboard indicating any type of brake failure. Towed to Ford Dealership in Crossville Tennessee on November 1, 2018. Still at the dealership as of November 17th. Over three weeks. Note: Ford vehicle at Ford dealership for repair. (they made it - they should be able to fix it) Vehicle has always been to a Ford Dealership for ALL maintenance. Never taken to a private tech shop, ever. No TSB's. No codes thrown. According to service write up their tech has been in contact with Ford Tech Help in Michigan. Dealership had to order some 'special fittings' to test ABS Control Unit. It took one week to get these special fittings. Test of ABS Control Unit passed. Then Dealership replaced the Vacuum Booster, upon my instance, and per a letter I received and produced to them from Ford Motor Company about its potential failure back in Jan 2014. All brake pads, all rotors, all calipers are in excellent and fully functional condition. Brake System was bled by the Ford Dealership......did not help. Still no brake pedal. Now we are entering into "parts changing mode". A complete ABS/Traction Control Module is on order. $$$$$$ It will take at least another week to get the part to the dealership. (sidebar note: how come amazon can ship in one day, for free??) I am now under the opinion, right or wrong, that there is a major engineering design issue with this braking system. I am also under the opinion that Ford Motor Company is performing a cover up to avoid a major recall and to avoid further erosion of their stock share price. So, I am sitting on a $32K vehicle with no brakes and no fix in sight. Its current value is ZERO. BTW, I am the original owner, purchased new in late fall of 2011. If any Ford Tech ANYWHERE has ANY idea of what to try next feel free to contact the Ford Dealership In Crossville Tn. Number is 931.484.5135, ask for J-J, Service Write Up. Reference: Red Ford Edge with No Brakes.........

Well, its been some time now and I've put several hundred miles on the Edge. I've checked the PS fluid level each time I come home and in the morning. No change noted, no drop in level. Strange happening.

Thanks for the feed back so far. Please note the vehicle was not running when I sucked out the old fluid with the turkey baster, and I only removed fluid to the bottom level of the reservoir. I did not remove the hoses or drain the pump or steering rack. I've been performing this procedure for decades with all my cars. I don't understand how fluid in the rack and pump, located below the reservoir, can surge upward into the tank. Any other feed back is appreciated. Thanks.

Greetings all, New to the forum and I hope someone can help out. I own a 2012 Ford Edge SEL with the 3.5L V-6. ~ 30K miles. I was performing some routine preventative maintenance today that I have done for years on other vehicles, including late model Fords. Using a turkey baster I sucked the power steering fluid out of the canister located on the passenger side near the front of dash. (fire wall to old timers) When I replenished the fluid in the canister the amount added to the refill line was not even close to the amount I took out. For example, I took out ~10oz but could only put back 5oz. This has me concerned. I warmed up the vehicle, turned the wheel back and forth to full lock multiple times. Then took her out for a multi mile spin. Brought her home and still the fluid level was not low. I know it sounds silly, but I am concerned I did something wrong and will destroy the steering system. In the old days ps systems were self bleeding if air got in, which I do not believe happened in this case. Any thoughts would be appreciated. Thanks in advance.