supersoaker

 

 

 

Hello everyone,

 

If your vehicle is experiencing these symptoms please PM the information I requested in post #182. Also, if you need to get in contact with your customer service manager, I’ll be happy to get you connected. Be sure to include your case number in the PM. I’m here to document your feedback, escalate your concerns, and work towards a solution.

 

Tricia

Hi Tricia,

I'm eagerly awaiting my ford private cash offer to buy another one. Can you help me out or direct my request to the appropriate people that can make it happen?

Thanks.

Update: Still haven't received my Edge back from the dealer. 36 days and counting. The service department hasn't called me in 2 weeks, when they used to call at least weekly. I guess they're telling my fleet manager that the extra parts (dash insulator panels?) are on order, but no ETA as of today. At 41 days I will have had the vehicle for the same amount of time that it's been in for repairs. This is all just laughable now. Lucky this is a fleet vehicle.

 

Bottom line - I will never spend my own money on a Ford product. I'm just lucky I learned my lesson on my company's dime. I feel bad for those that traded in dry vehicles for their new, wet Edges. I've had boats that took on less water.

 

Thanks,

 

Ben

Mr. Dover,

Thanks for the update. Sorry to hear.

Why are demands, expectations, and ford's accountability less because it's a fleet vehicle?

I'll bet after you have your new ford back, you'll drive it and want to spend your own money on another! ford is the best in my book, they just made a mistake. the lesson you should probably take away is never buy a new model year as these and other bugs crop up. it's good that this water leak didn't cause anyone serious bodily harm too(unlike sticky gas/brake pedals, etc.).

One more thing: Go Bears!

Hi Supersoaker...I think you misunderstood the post from dpulum...the payment of $600.00 per month id their car payment... the rental car is covered 100% with NO out of pocket money from her....

 

No one got fired! Can't...unionized.

 

NO issues with the later production Edges or the new MKX

Yes, thanks for that correction, my bad.

Good news on that MKX too, thanks. Going to test drive one this weekend.

I am so upset! I got my new 2015 Edge Titanium on May 30th, the next day I noticed condensation on the inside of the windows, the following day it rained and the carpets were sloshy. I took it back the following day. They said they fixed the sealant and gave it back a day later. I had it for a week and then it rained again and was soaking wet again. I took it back, that was a month ago. I needed something out of my car a week later and went over there, my car was in the lot with the whole cabin stripped except the wiring that is in bunches on the floor, sitting in a ton of water (it has been really rainy). The dealer has been really nice, but they have no idea when the replacement parts will be here and I don't trust that there wont be later issues tied to the wiring laying in water for weeks.

 

This has completely ruined the experience of getting a new car. I don't want a car that isn't waterproof and has been sitting outside in the torrential rains that we've had. I'm also tired of driving this crappy Kia rental car, I'm paying $600 a month for this. I've tried to be patient, but I'm over this.

i'm sure ford will cover your rental costs, send them the receipts. take pictures of your car, in case you need them.

i get the whole ruined experience thing, no doubt. Ford better have fired the team responsible for this issue. I get crazy when i hear stories like this one. I want ford to be great and a global leader, not a wet mess. hopefully you'll hear back about a buy back soon.

it's stories like these that make me think i'm crazy for going to buy another one. uggh, maybe i should just stick with an explorer!!!

i wonder if the lincoln mkx has the same issue. Edgey Guy, any thoughts?

Anything in the 50,000 range seems to be safe...Mid June build.

Do you mean a VIN ending in 50000 or greater? If not the vin, which number and is it located on the window sticker?

Thanks.

"Maybe" Ford is stepping up here?

 

Stop sale. Buying back vehicles. What else do you expect them to do about it?

I hope they help everyone else, not just one of us here, right? Time will tell.

Update on mine... Ford called yesterday to tell me they are going to replace my Edge, I bought it on the 20th and it was in the shop on the 24th til now. Not really a bad experience (minus the rental for 3 and a half weeks). Everyone at Ford was extremely friendly. They say I can choose my replacement and am allowed a little over what I paid for my original based on the MSRP. However, I have to go through the local dealership to get this done and Im a little worried about getting done wrong by a salesman... Ive been very patient and understanding through all this, I would like a little reward for that. maybe a Moonroof!

Congrats jbastible82!!!

It sounds like you're getting a credit and no refund? More options are better than none. I guess if that's satisfying to you (and really happy you're sticking with Ford), the MSRP way sounds easier. At least there's no real renegotiation (except if you go over, then expect the same % off that you originally got from MSRP).

Maybe Ford is stepping up here after all? Time will tell. Let's hope we hear similar resolutions for everyone else.

Hello Ford Family,

 

First of all, I want to welcome all the new members to the community! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns.

 

 

 

 

 

Hello everyone,

 

I just wanted to make another post in regards to this concern. Please contact me if your vehicle is experiencing this symptom and it has not been escalated. I’ll need for you to PM me your full name, VIN, mileage, dealer, and best daytime phone number. I’ll be happy to loop in a customer service manager for your region to assist.

 

In the meantime, you will be receiving an “Owner’s Letter” in the mail shortly, if you haven’t already. It will explain the next steps. I’ll be happy to provide that info here: Please call your dealer without delay and request a service date for Customer Satisfaction Program 15B21. Provide the dealer with the VIN. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. Therefore, please have this service action performed as soon as possible.

 

Lastly, FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM - 8:00PM (Eastern Time). You may also contact us through the Internet at www.fleet.ford.com.

 

I’ll be here to assist throughout the process so don’t hesitate to reach out to me!

 

 

 

 

Hey guys,

 

Have you been contacted, and do you have a case number by chance? I’ll be happy to look into this further.

 

 

 

Hello benk777,

 

How did it go at the dealer? Was this concern resolved?

 

 

 

Supersoaker,

 

Is your Edge still experiencing this symptom?

 

 

 

Thanks for the update, WingNut.

 

If you need anything, I’ll be here!

 

Tricia

Tricia,

1. I returned the waterlogged car to the dealer. Thankfully the funds hadn't transferred yet for the purchase. I really am sorry I missed the 40k car rental experience, the mold, the carpet shortages, the future rust and electrical issues, etc. I certainly hope FORD pays more attention to these posts and responds faster. You have a lot of upset people on here.

2. I wrote my concerned review on edmunds.com. We should all warn others of this mess.

3. You want to know something completely crazy? I'm probably going to go try and purchase one again this week. I am so loyal to Ford, ughh!!!!! There's only one thing holding me back. How can FORD ensure that I avoid these hassles? I put my help desk ticket into ford weeks ago and haven't gotten a returned call (I was warned when placing the ticket that Ford wasn't obligated to call me back). I don't know if I should order one from the factory or avoid a build date range (there's been speculation here on exact dates), or wait a month more? A higher up contact is appreciated.

A ford private cash offer may help erase the past stress and lost sleep too, and get me into the dealership faster.

Look forward to hearing from you ASAP.

Eerily familiar???

 

TSB 15-0020

 

WATER LEAK INTO THE FOOTWELL

 

Publication Date: February 20, 2015

 

FORD: 2014 Transit Connect

 

ISSUE:

 

Some 2014 Transit Connect vehicles may exhibit a water leak into the driver and/or passenger side footwell.

 

ACTION:

 

Follow the Service Procedure steps to correct the condition.

 

SERVICE PROCEDURE

1.Is water leaking into the passenger footwell?

a.Yes – check the evaporator core drain tube and reattach the evaporator core drain tube if loose. Proceed to Step 2. (Figure 1)

TSB15-0020PICa.jpg

evaporator core drain tube Figure 1 - 15-0020

b.No – proceed to Step 2.

2.Is water leaking into both the passenger and driver foot well?

a.Yes – proceed to Step 3.

b.No – this article does not apply. Refer to Workshop Manual (WSM), Section 501-00.

3.Open the hood. Refer to the circled areas. (Figures 2 and 3)

TSB15-0020PICb.jpg

Figure 2 - 15-0020

TSB15-0020PICc.jpg

Figure 3 - 15-0020

4.Apply Motorcraft® Seam Sealer or equivalent to the gap between the fender apron panel outer reinforcement and the A-pillar on both sides. (Figures 2A and 3A)

a.Allow the sealer to dry for two hours.

5.Seal the hole on the body by adding an O-ring to the instrument panel support assembly retainer, on both sides of the vehicle. (Figure 3B) a.Remove the cowl panel. Refer to WSM, Section 501-02.

b.Remove the instrument panel support assembly, both sides. (Figure 4)

TSB15-0020PICd.jpg

instrument panel support assembly Figure 4 - 15-0020

c.Use a PVC foam strip to cut out and fit an O-ring onto the instrument panel support assembly retainers. Inner diameter 8 mm (0.3 inches). Outer diameter 18 mm (0.7 inches). (Figure 5)

TSB15-0020PICe.jpg

Figure 5 - 15-0020

d.Thoroughly clean the surface and attach foam to the retainer. (Figure 6)

TSB15-0020PICf.jpg

Figure 6 - 15-0020

e.Reinstall the instrument panel support assembly and cowl panel.

 

Obtain Part Locally

Part Number Part Name

164-R4901 PVC Soft Foam Strips

 

PART NUMBER PART NAME

 

TA-2-B Motorcraft® Seam Sealer

 

OPERATION DESCRIPTION TIME

 

150020A 2014 Transit Connect: Inspect And Seal The Body Following The Service Procedure (Do Not Use With Any Other Labor Operations) 0.7 Hr.

 

WARRANTY STATUS

 

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.

Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

 

DEALER CODING

 

BASIC PART NO. CONDITION CODE

 

5801610 68

This does look so similar!! That evaporator coil drain sounds like the issue mine had. I just assumed that evaporator coil was located outside but I was wrong. It works just like the evaporator coil on your home a/c unit! This had to be my issue on my edge. Thanks for sending and posting all of those nice pictures too!

Here's an article on how these car evaporator coils work, in case anyone's interested.

I just received a call from the dealership. There is more water in areas other than the driver side carpeting. Something about water soaked insulators behind the dash. They need to order new carpeting and new insulators, as well as various other parts for behind the dash. Bottom line, I don't think I'll have my car back until late July, if not August. Son of a....

 

Thanks,

 

Ben

I doubt the fleet part means anything here, from a fix or replace perspective.

First step, exchange the Rogue for something else TODAY.

Second step: Start telling them you don't want this soggy POS Edge back and see if they can't set you up with a build date truck that's after this entire mess started. What's the worst they could say, no, but it may raise your priority in the backlog. If they say yes, you're in a newer/water proof edge faster, without all the hassles of it being in the shop. Ford should be half happy you want to stick with an Edge. Lots probably want to return for a refund, not an exchange!

If this is a fleet, the other thought is to let your company deal with the entire lemon law thing. I guess this depends on the size of your company and how many vehicles they purchase. They may have a lot of leverage, etc.

Good luck.

I noticed a putrid smell in my 2015 Edge a few weeks ago and wondered what the source was. I thought I had uneaten food somewhere in the car, but didn't find any.

 

A few days later I noticed the front and back drivers side floor were wet.

 

Then just few days ago I started hearing a large amount of water sloshing around in the car when I brake -- can't really figure out where it is, sounds like under the floor but also in front and back. What sort of area or cavity would a car have where so much water can pool? Strange.

 

Over the past few days I also noticed more water on the front drivers side floor, and can't figure out why its started to increase, especially over the past few days when there's been no rain. It's now a pool in the under the pedals.

 

At night the windows get totally covered with condensation. I have been driving the car a fair amount and running the AC. Could the AC be expelling water into the car?

 

My Edge was built in mid-March, so this problem seems to include Edge's built before the April 28-Jun 25 time period noted in a Ford bulletin posted on this site.

 

The bulletin also said there's a Jun 30 expiration date for the reacall. What happens to Edge owners who get a leak after Jun 30?

 

I love the car and hope it can be fixed.

 

Neptune, nice post. Thanks.

You are spot on here with the connection to the AC unit expelling water into the drivers side part of the car. I had the same thing happen, no rain, A/C on, and A/C was definitely the source of condensation then water into the floor (and a ton of it, not just a little bit). I wonder if there's a more direct connection here to the water problem. I get too that rain water from a storm might enter the engine compartment too and into the cabin might be another source. If I was ford, I'd trace this single simple path first (A/C unit condensation to wet floor). It's either that firewall or A pillar or the A/C vents (like the one under the seat). The quantity of water from an AC unit isn't that great (but does vary) so there has to be a nice efficient way that water is traveling to the floor (before it evaporates after being blown all over the place).

Obviously with people having repeated water problems, FORD still doesn't have a good handle on the source and/or it's communications to the dealers. Hopefully this note helps.

JUST THIS WEEK I bought and returned the next day a 2015 Edge. Luckily we noticed the issue the next morning and returned within 24 hours. Yes, these Edge's are still being sold without being fixed first! Build date was March 2015. Prior to the purchase I checked all of the review sites like edmunds and cars and microsoft autos websites and none mention this fiasco. Had I known, I wouldn't have even purchased it.

Why is the ford support staff monitors not offerring more detailed information on issue and fix? We have users posting TSB's and notices, instead of these Ford support people!?!?!?

I called to complain to Ford and they took my information down but were more concerned about my name than my problem. The data entry person noted at the end of the call that they were not obligated to followup and return my call.

SUGGESTION: If the ford support staff on this thread doesn't start offering some real detailed support and information by end of day Monday 6/29, then I would suggest one important move to all. I would think the 2015 owners need to go to the popular review sites and warn others. NOBODY SHOULD HAVE TO PAY FOR A 40k UNSUPPORTED LEMON.

I need to buy a car within a couple of weeks and am unsure. Maybe I should order an Edge from the factory, but that sounds like a complete mess still. I think I'll just simply order the Explorer. I am not outsourcing my car purchase, go USA. I only own Fords and will stay loyal, but the lack of information by the experts is frustrating.