I just took my 2012 Edge into the dealer (Bob Bell Ford) to have my vista roof fixed. The roof seemed to be out of calibration as it still opened and closed the glass roof just not all the way, but the service writer said the motor burned out due to tree debris in the tracks?! The vehicle is garage kept all the time and there was no debris in the tracks when I checked it. He said that you have to drop the headliner to see it???? The motor is under warranty( I got the Premier extended warranty) but to clean the tracks it would cost me an additional $200 as they had to remove the headliner to do this. ( they have to remove the headliner to R&R the motor anyway!) how could the tracks have tree debris under the headliner??? I needed to get my vehicle back as I am traveling away from home in Baltimore, MD so I can get back home so I had no choice but to accept this ($200 lesson). I used to work for GM in there underwriting and service contracts dept and I know this is a line and I will let them know about the ripoff. What good is a service contract if the dealer is going to charge you for doing the normal service procedure anyway?! He said it would be $1500 w/o the warranty! I just need an honest dealer! There has to be one out there!? Now I find out the re-calibration method! I need to contact Ford about this and the dealer principle. I will talk to them as soon as I get my SUV back! I love my edge but seeing this issue and no help from the dealer (could have been a quick fix!) I think I will have to look at a different make. I will post what happens next. I am having other issues with it, shift to park, collision warning inactive. What is the Ford email address for concerns and complaints?
Thanks