BlueOx

Door latch on my 2012 LTD failed by late 2013. Dealer replaced the latch under warranty. Now, 20,000 miles later, the second latch has the exact same problem. Dealers want $450 to replace the latch (again) and Ford refuses to step in. The door latch mechanism is defective and Ford knows it. Every Ford service person I've talked to says it's a well known problem. Ford had such a hard time keeping replacements in stock that they resorted to trying an electronic "cleaning", which was nothing but a temporary band aid. It is not unreasonable to expect the door latch on a $40k vehicle to last more than two years under normal conditions. Ford's response to this issue has been pathetic.

Getting ready for a discussion with the service manager. Nice to see from the age of this forum that Ford has done absolutely nothing to resolve this problem in 5 years. Here's my story. Purchased a new 2012 Edge. By December, 2013 we were having the same problem as everyone else. Dealer replaced the latch under warranty. Now 22 months later, the same problem is back. My wife brought the vehicle in to the original dealership. Service techs claimed they'd never heard of such a problem. Wanted to charge her hundreds just for diagnostics. That's when she told them they had already "fixed" the same issue before. She left after getting lots of "let me explain how this works, sweetie" from the techs. Went to a different dealer over the weekend. Service tech immediately knew of the issue and explained how Ford had had to replace so many parts that they turned to the "electric shock" band aid repair. Quoted me $450 to replace the latch again. Told me the replacement part comes with a two year warranty. I asked why I should pay if my part failed within the part warranty. He said Ford won't warranty a warranty replacement. Nice. In my view, charging me for a part that Ford knows is defective is fraud. Ford lists its child safety locks as a safety feature of the vehicle. Locks exist on vehicles for safety - by definition. If they are defective, that is a recall issue, plain and simple. Will never buy another Ford.