I finally found my way back to this original post. I just posted a new message regarding this problem as well. The answer is: "initialization process". I copied/attached those instructions below. TIP: It's a little tricky, but just follow the instructions. I think I might've even missed one istep, but what did the trick was closing the glass panel as far as it would go, release that button, then closing the shade panel and KEEPING my finger on that button even AFTER it had closed. That's probably the "10 seconds" the instructions are talking about. I can't believe more dealers aren't aware of this fix ...
moonroof fix.doc