m_pam@bellsouth.net

WWWPerfA_ZN0W Thanks. My car was built in May 2013 and the 13N02 recall was for cars built May 3, 2010 - March 28, 2013. I've filed a complaint with the NHTSA as it seems that is the only way to get a recall on a defective part. I encourage others to file a complaint as well who have had this problem. 13N02 allows for a refund if you have already repaired the brake booster and hopefully this can be the same if this is widened to cover vehicles outside of the build dates included in the recall. Below is the link to NHTSA. I'll have to start a twitter/facebook campaign about this. https://www-odi.nhtsa.dot.gov/VehicleComplaint/

My brakes went out suddenly on my 2013 Ford Edge (almost crashed) as was told it was brake booster failure. I saw the Customer Satisfaction Program 13N02, but I was told that my vehicle wasn't covered under this because it was not built at the Oakville Assembly Plant. If Ford knows that they have a faulty/defective part installed on their vehicles, why wasn't there a recall on them. This is a road and consumer safety hazard and could cause property damage, injury or death. The customer service area at Ford told me there was nothing I could do about this and could not talk to anyone else about it. I'm not satisfied with this answer and was wondering if anyone can provide direction on who I can contact regarding this.