The dealer is Ford.  If you wear a Ford Motor. Co. shirt then you are representing Ford.  Thus you are Ford.  I am a firefighter.  When I put my uniform on I become my Department.  My actions reflect my dept.    Anyway, I own this car now, so there's no reason to bitch.  It is a great SUV.  Weak A/C but has some strong points.  I bet in a few years you will see a change on the vent design. by the way, they ordered touch up paint before I pointed out the scratch.  Ford is so on the money that they predicted the scratch!  OK. Time to put this behind me and drive on.