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RandyLab

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  1. My mother-in-law was complaining that her car would not go into park and turn off the dash lights and warning bell even though it was shifted into park. I had to rescue her from the car wash when her battery was drained before she called me. She is handicapped and for her this is a safety issue that is apparently quite common with the shifter mechanism on a lot of Ford vehicles. She also wanted me to test drive her car because the brakes were acting 'funny'. I found out that her brake booster system had partially failed but was covered under an extended service warranty #13N02 but the dealership will not replace her shifter because her regular warranty is expired. Her car is only 3 years old, in immaculate condition, and I talked her into buying this model! I was getting the "Shift to Park" error message even though the tranny was definitely in park. The Service Advisor told me this a known problem and the shifter must be replaced entirely and would be several hundred dollars. She is not able to get her car into park all the time and should not have to pay for a very common issue of this magnitude on her fixed income after buying a new car that should last far longer than the 3 years she has owned and faithfully maintained it at her Ford dealership.
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