JSchneid

"Should not show anything till its done. I started the car stuck in my flash drive it said it was gonna update then I drove......"

So it does indicate that it is going to update at the beginning of the process? Was there a message box at the beginning that waited for an OK?

I may have to find a PC to unzip the files, I used a MAC.

What should I see during the update. I don't see any indication of upgrade activity until I pull the flash drive and at that point I get a message basically saying that the update will continue when the USB is inserted. I get other messages, some because I have already installed the new hub. Is there a message at the beginning of the update indicating that the process has started.

I have a SanDisk 32GB Flash with the following files

autoinstall.lst
DONTINDX.MSA
SyncMyRide\GB5T-14G386-AA.tar.gz
SyncMyRide\GB5T-14G386-SB.tar.gz
SyncMyRide\HB5T-14G386-TBB.tar.gz
SyncMyRide\HN1T-14G381-SA.tar.gz
SyncMyRide\HN1T-14G391-BC.tar.gz
SyncMyRide\HN1T-14G423-BA.tar.gz

 

Have you had any luck?

Sorry, I just now saw your question. I haven't had any luck on the owner.ford site. I did get a copy of the 2.2 software thanks to Ray Heath Jr. I am now scanning the messages looking for instructions on installing the software.

I have called twice about the download failure message. I now have two ticket numbers but no software or answers.

I did get my new USB module installed. I ordered it from Walt Sweeney Ford. After installing I would get a message "USB hubs are not supported. Please remove.". I did a Master Reset which stopped that message.

When I started my car earlier today, SIRIUS downloaded and installed an update. I now know that my WiFi connection is doing something.

Come to think of it, SIRIUS could have been updating via satellite.

 

Hey everyone. I'm a Ford dealer out of Kansas City and I've been following this thread for quite a while and created an account today.

 

I didn't see it here, but yesterday there was an official Ford message regarding the upgrade making Apple CarPlay possible.

I ordered the part yesterday and it arrived today. We're updating my company vehicle tomorrow morning.

 

 

Here's the official text from the notification.

 

Publish Date: May 1, 2017

EFC05649 SYNC 3 Software Update Available for 2016 Model Year Ford and Lincoln Vehicles & Apple CarPlay Customer Pay Hardware Upgrade + 2017 Model Year Dealer Channel Only Update

 

ACTION REQUESTED

Please ensure all appropriate personnel are aware of the available SYNC 3 software update: o Update for 2016 model year Ford and Lincoln vehicles and the required customer pay hardware upgrade to utilize Apple CarPlay o Update for 2017 model year Ford and Lincoln vehicles and 2016 model year vehicles with SYNC 2.0 software to correct multiple conditions related to GPS and SiriusXM Traffic and Travel Link

 

SUMMARY

A SYNC 3 software update is now available for 2016 model year Ford (not available on 2016 model year

Transit) and Lincoln vehicles. This update includes the below:

-Updated voice recognition engine

-Bluetooth phone and media improvements

-Navigation user interface improvements (if equipped)

-Android Auto* for supported devices

-Apple CarPlay* for supported devices with hardware upgrade. Owners of 2016 models with

 

SYNC 3 are required to perform a software update and purchase a hardware upgrade

Owners may receive software updates via an update over Wi-Fi or the traditional download method using

a USB drive from Owner.Ford.com or Owner.Lincoln.com. If the customer has enabled Automatic

System Updates, and has SYNC 3 connected to Wi-Fi, the system is designed to periodically check for

updates and download the update in the background. A Wi-Fi signal strength of 3 or 4 bars (full strength)

with reliable internet service will typically allow SYNC 3 to download the update within a one month

timeframe. SYNC 3 is designed to perform the update as long as Wi-Fi is connected prior to the vehicle

turning off; therefore there is no need to keep the vehicle running for the update to take place. If the

customer wishes to install the new software without Wi-Fi or on-demand, they can download the update

from Owner.Ford.com or Owner.Lincoln.com and install with a USB drive.

 

2016 model year vehicles require a Media Hub/Universal Serial Bus (USB) hub part upgrade to be compatible with Apple CarPlay. This part upgrade is not a warranty repair per the Warranty & Policy Manual, Section 3, Warranty Coverages – SYNC. The Suggested Retail Price for the Media Hub/Universal Serial Bus (USB) hub ranges from $63.06-$71.06. In addition, an update for 2017 model year Ford and Lincoln vehicles and 2016 model year vehicles with SYNC 2.0 software is available only through the Dealership Diagnostic Tool to correct multiple conditions related to GPS and SiriusXM Traffic and Travel Link. Please use a 32GB USB Drive with exFAT formatting for all SYNC 3 updates. More details are available on PTS. DEALER SOFTWARE UPDATE AND HARDWARE UPGRADE PROCESS.

 

Technicians should follow the below process to complete the SYNC 3 software update and the hardware

upgrade for Apple CarPlay functionality on 2016 model year vehicles. More details are available on PTS.

1. Update SYNC 3 Software (if required):

a. The SYNC 3 software version can be verified on the SYNC 3 touchscreen by selecting the

Settings icon in the bottom Feature Bar, Touch Settings > General > Scroll down to About

SYNC or it can verified in OASIS by selecting the SYNC tab from the OASIS home page..

b. If the SYNC 3 system software version is 1.0 or 1.1, update to version 2.2 using Workshop

Manual (WSM) Section 415-00.

c. If the SYNC 3 system software is at version 2.0 or higher, no software update is required.

Note: The SYNC 3 system software must be at version v2.0 or later for Apple CarPlay to

function and the software update must be completed prior to the Media Hub/Universal Serial

Bus (USB) hub replacement.

2. Upgrade the SYNC 3 Hardware for Apple CarPlay functionality:

a. The Media Hub/Universal Serial Bus (USB) hub must be replaced with the Apple CarPlay

compatible Media Hub/Universal Serial Bus (USB) hub. Refer to the Ford Catalog Advantage

(FCA) for the latest Media Hub/Universal Serial Bus (USB) hub part numbers that support the

Apple CarPlay upgrade. No hardware upgrade is necessary for Android Auto functionality.

b. Follow Workshop Manual (WSM) Section 415-00 Removal and Installation procedure for the

Media Hub/Universal Serial Bus (USB) hub. Remove and discard original equipment and

replace with the new Media Hub/Universal Serial Bus (USB) hub identified.

QUESTIONS

 Owners contact:

o Ford Customer Relationship Center Monday through Friday, 8:00 a.m. – 8:00 p.m. (EDT).

 800-392-FORD (3673)

 800-232-5952 (TDD for the hearing impaired)

 Once connected, follow the voice prompts for SYNC by selecting #1, then #3,

then #1

o Lincoln Concierge Monday through Friday, 8:00 a.m. – 8:00 p.m. (EDT).

 800-521-4140

 800-232-5952 (TDD for the hearing impaired)

 Once connected, follow the voice prompts for SYNC by selecting #1, then #4,

then #1

 Tech Bytes QuickTip SYNC 3: Apple CarPlay and Android Auto

* Android Auto is compatible with Android smartphones running 5.0 (Lollipop) or higher. Apple CarPlay is

compatible with Apple iPhone 5 or newer running iOS 7.1 or higher (updating to the latest version of iOS

is recommended). Most core features require a data plan or are enhanced by a data connection.

 

A month to download via WiFi, and I was sitting in the car a few times waiting for an indication that it had downloaded. So far all I get when I try to download from owner.ford are error messages. Any insight into the problem I am having downloading.

This service is temporarily unavailable. Please try again later or contact us.

WHEN I TRY TO DOWNLOAD SYNC 2.2 ON THE OWNER.FORD.COM SITE I get a message "System Error This service is temporarily unavailable. Please try later or contact us."

I have had the same problem using 3 different browsers and 2 Apple computers. A SYNC agent escalated the problem several days ago. "The case number is CAS-12213792. Someone will reach out to you once this is corrected."

Do the Ford dealers charge to upgrade SYNC?

Is each SYNC version unique to the VIN?

Any ideas on how I can get the v2.2 file?