coxc

Would dealer be aware of prior history of impact when selling a certified pre owned vehicle? If yes, I was not informed. It is suspect that there are so many similar stories (not just the 2015 Edge) without any known history of prior damage to vehicle. And completely random situations, mostly not moving, for spontaneous explosion. Insurance coverage does not take away the frustration of being sold a product that "failed" for unknown reason, without any dealer or company responsibility.

Rear windshield of 2015 Edge exploded while at stop light. No previous damage. Heard loud explosion and then window started crumbling in. Luckily no kids or pets in rear. Called Ford and only response was "not under warranty" and "we can't help you". Took to local glass company who were extremely helpful, taped up window and spent a day trying to open hatch which is now frozen shut, likely due to glass fragments. So, took into Ford to get hatch open. Get call that they can't open it without damage to door so I need to call insurance company for coverage. I have made many calls to local dealership team and Ford customer service. Getting similar comments of not being able to help me since no longer under warranty and "that doesn't happen" in reference to the spontaneous rupture of the window. I asked them to look it up as I have to see the many examples on line. My main frustration is that I was sold a product by a company and team I trusted which is defective and the company/dealership is taking no ownership of the "defect". This is my first experience owning a Ford and first issue with the vehicle. Definitely not what I was expecting for when I made the switch to Ford.