Vintagegal

We never did receive any help from Ford even after escalating our issue. They told us to write to Ford Executive Offices. I originally told my dealer about the SMS47576 after doing some research and they say that Ford Motor Company recommends replacing the short block or even better the long block. Soooo disappointing. We are going to just fix the flex plate and end up going car shopping. I will report the issue to NHTSA and also write to Ford. Why not. Thank you everyone for your input.

Engine on mine is a 2.0L Ecoboost. My dealership had started a Case# with Ford. Ford told the dealership they would not help with any of the cost. I also called Ford in regards to some Case# and got the same answer. No Love. I did use some of your tips Lis. Thank you. I told Ford I did not accept that answer and they have given me a new Case# and was told someone would call me back in one business day. If given the same answer, I will try to keep escalating it and see what happens.

My 2015 Edge is currently in the shop for this same issue. They are telling us that if they just replace the Flexplate the same issue will occur in 20,000 miles. Dealership reccomends replacing the small block which would run $7,800 or the whole engine at 8500. Edge only has 64,000 on it. I bought it used and have only put 12,545 miles on it in the last 18 months. CarFax did show that the transmission was already replaced. I am wishing I never bought the car. Clearly this is a manufacturing defect. The dealership called Ford and Ford said they would offer no assistance in repairs. I am going to call Ford on Monday and see if I can get anywhere. Has anyone out there actually replaced the small block and still had issues?