Huebie

Thanks, we bought an IR temp gun today, and we're charting the temps until Wednesday's service appt. Today it got very warm in the 10 position, but the rest of the wheel was cold. Yesterday there was a warm spot at 5, and the rest was cold. There has to be something wrong. We also tested a new car on the lot yesterday, and it was warm.

My steering wheel gets barely warm in corners, but overall it's cold. The dealership checked the computer settings and said it's working, but obviously it isn't. This is my 4th vehicle with a heated wheel--not Fords--so I know what to expect. I've never had to use gloves with a heated wheel. Tonight it was 32 outside, and the wheel was still cold. This sounds similar to posts I've read about the 2019 model.