Virtualtracy

Scroll up in the messages and the issue is described. Basically it started out as you describe, then more like a shoulder shrug, meaning one side would try to lift while the other remainder down. My dash light world read open liftgate as it did not fully close again until I pushed down on it. I already stated what was replaced before Ford updated the rear tail gate module (rtgm) software. Look up the ssm 49914 which states it is now a recognized issue by Ford.

Hello all, Oh happy day, I finally have a working power liftgate again! I finally took my Edge in for the recall on the front flexible brake hose and I took it to a different dealership in my area and asked them to run a diagnostic on the liftgate as it was still not working and draining out my battery. Before this we tried replacing the hydraulic lifts, did not resolve the problem; we tried replacing the control module, did not work but after this step I was able to use the lift manually, before that step it was completely useless. The Ford tech updated the RTGM module which I asked another dealership if this could be the problem but the lazy butts did not bother to from the diagnostic as requested. Ford released SSM 49914 (TSB?) in June of 2021 acknowledging this issue. I hope this helps everyone that is still struggling with this issue.

@Renegad thanks for answering Lou’s questions on how to disable the power liftgate. At least the edge becomes usable again. If you can’t use the liftgate it’s almost useless. All the best as we keep searching for an answer.

Renegad, Thanks for sharing that the module change did not work! No, I have not found a solution yet. I disabled the Power liftgate and am using it manually for now without issue besides the liftgate being heavy. Let me know if you find a solution!

Lou, I am experiencing the same problem with my 2015 edge. I took it to the dealer, asking them to run a diagnostic check. They kept it overnight w/o running the diagnostic and informed me that I needed to take it a body collision shop as it appears to have been in a collision. To my knowledge that is not true, I purchased it used. However, I took it to a body shop, the owner looked at and on this particular day the liftgate decided to work properly. He stated he did not see any signs of a collision or misalignment. To figure it out it would be like exploratory surgery, at that point I only saw dollar signs. I ordered replacement power liftgate arms. Installed them. They worked for all of 5 minutes and we are back to the liftgate doing a one shoulder shrug of trying to open without success. Made sure it relatched because I’ve experienced the battery drain and has since purchased a new battery. Since the replacement did not work, I’m back to searching for an answer like you. Does anyone have any suggestions or ideas?