Bear76

Glass replaced ($150 deductible). Had a great conversation with a FoMoCo rep. Will be receiving a refund for the deductible. Took statements from local dealership service mgr AND the local safelite tech as to how many of these windows they’ve seen busted out this year alone. It was the first Edge the dealership had seen, but it was the 7th rear window on the Edge the Safelite dude had done this year….personally… Tied all the statements together with photos, vids, and documents from our Canadian neighbors and provided to FoMoCo directly. My dealership provided all info THEY could up their chain of command. Hopefully this gets some attention. I don’t like playing the “vet” card at all, but both the missus and I are longtime combat veterans. I EXPECT to be shot at, bombed, etc when in less than desirable places of the world—I do not expect this in my own yard driving down peaceful country roads. maybe some kind of official recall will be coming soon. ??‍♂️

Yep. Definitely not as cold as the last 3 winters! Lol Im wondering, given Ford’s exquisite record of electrical issues, if this might be tied somehow to the blue screen of death on the center console display a few days ago. Just randomly turned blue and was unresponsive. Let car sit overnight because I want going to play with anything in the dark. Worked like a charm the past two days…now this? If some voltage regulator that controls the rear defrost unit is going tits up, it’s quite possible that the heating elements are receiving ALL the voltage/amperage all at once. Tempered glass is pretty stout stuff, but it can only take so much. Yhe best part is the runaround by FMC HQ and the dealership. They apparently can’t talk to each other? I did have my heart set on a new F450, but jeeez….not so sure now.

2017 Edge. Wife started it this morning for a warm up. 7 minutes. OAT 51*. Rear defrost was on, rear wiper actuated once. She made it out of the driveway (1/4 mi) and BOOM! Out goes the glass. WTAF? Now researching, and here I am.