Thanks - I'm familiar with the initialization sequence and have tried it several times. The problem is that the glass won't fully close because the cable won't extend that far, which is the first step in the process. I can get the shade to close under the open glass, which shouldn't happen, and tried to initialize it there, but it didn't have any effect other than maybe moving the glass a hair closer to closed.
You can see in this video what's happening. The driver's-side cable guide that's getting hung up has about twice as much side-to-side play as the guide in the passenger-side track. Nothing is in the track to impede it, which is something the Sunroof Doctor suggested to check for, like a rivet or something.
I'd really like to avoid paying $2800 to get this fixed. Hoping someone has experience with the cables and motors. I haven't found a video of those yet.