if your screen is black and you tried resetting it and everything else this is what you need to do
STEP 1 : Go to www.ford.com/support/software-updates
STEP 2 :type in the VIN number for your vehicle and click search
STEP 3 you will need a USB ThumbDrive ( 4G or more of free space) to download the update on. you will also need a computer and a program called "WinRAR" to extract the files from the zipped download
you will also need to format the thumbdrive to exFAT (recommended) or FAT32 before you copy all the contents from the zipped download. and make sure all contents from the zip download is copied onto the thumbdrive
--------only these 3 things should be on the thumbdrive. NOTHING ELSE
syncmyride (folder)
autoinstall.lst
DONTINDX.MSA
STEP 4 Eject the thumbdrive safely from your computer and then take it to your vehicle.
STEP 5. after you turn on your car make sure to Disable your auto Shut off Switch by pressing the A with the round arrow around it. then gently plug in the flashdrive. ONCE YOU PLUG IT IN DO NOT UNPLUG!!!! it will take 10 or more minutes for the update to start and then the update will take about a half hour after. the screen will change and once the update is done it will tell you to safely remove the USB Drive. then the messege will prompt you to switch off the vehicle fully and then turn it back on to finalize the update. the navigation should update too
