momlady

Here's the rest of our 7.5 hr wiring/hitch installation story. Received a call from the service dept first thing this am offering to lower the bill to 4 hrs of labor. I told him that wasn't good enough, that I had made calls to dealerships in other cities (the next closest one's are 1 hr and 3 hr drive from here) and that I had been on the edge forum. To bargain further we had to go down in person, which we did. We were then offered the same 4 hr labor bill but they would give us a free service at 24,000km which is currently worth $220. We accepted this as it was a better deal for us than dropping the bill to 2 1/2 hrs. Just goes to show that with a little research and standing firm a happy ending can happen.

Thanks for your reply and advice. I do have the estimate in writing although it is past the 30 day limit of holding them to their price. the difference in price is $600 because the shop rate is $120/hr. (yes, you are reading that correctly. It is expensive to live here). I'll post later to let you know what happens.

A question for those of you who have had a hitch/wiring kit installed for you (or the self installers). Ours is just for towing a utility/u-haul type trailer. We had an estimate done by our dealership that said 2.5hrs. We had it installed today and came home without our vehicle because we refused to pay the bill. They said it took them 7.5hrs. I think they are ing crazy and hope to speak to the owner tomorrow. How long should it have taken them? Any comments/advice? Thanks