u0061914

Nothing extraordinary about the useage. It is strictly a commuter vehicle for my wife. No off road - I have a 71 bronco rock crawler for that. No towing/hauling - I have a 3/4 ton diesel for that. 32 miles a day round trip for her to drive to work each day is about it.

OK. In situation #2. I had FWD only. No engagement in the rear what so ever. Unless, I accelerated (on ice) excessively, then after a slight lag, the rear would harshly engage, with a loud "bang"

You could be entirely right. It is also possible that the "service writer" that I was dealing with had no clue as to what he was talking about. I can completely disassemble my vintage broncos and Mustang, but when it comes to the new technology on these cars, I'm still learning. :stats:

OK, problem solved. I picked up the car yesterday and tested on some ice last nigh. It appears all is well. What we believe happened is the transfer case control module failed. This caused it to default to FWD, but when the fronts would spin, it would engage harshly, to the point it was a REALLY loud bang. They ended up finding a broken weld on a gear in the PTU. I'm assuming it may have been welded to a shaft? They replaced the PTU and that did it. Let's hope that is it for problems. Ended up in the shop for about 2 weeks out of the initial 4 weeks we owned it.

They all do have problems to some degree. In the 90s and early 2000s, we had numerous Explorers, F150s and Superduties ( my wife worked for Ford Credit for 21 years). There were significant quality issues back then. Bad engines, transmissions, you name it. I spent a ton of time in the service departments. In 2005, I got pissed off at our 2004 Explorer and bought a Nissan and a Mazda. Since then, I had a bad sensor in the Xterra right away and that was it. 5 years and not a single trip to the service department! Of course, in the 1st month of ownership of this Edge, it will have been in the shop for 2 of those weeks, assuming it is fixed this week. Not a great start for me. I'm really hoping that this was just a fluke and it will be good after this. Keep in mind that I am not trying to bash Ford. I do have 3 other cars that are Fords. 1971 bronco, 1975 Bronco, 1967 Mustang :hyper:

Another update: The head service manager was able to get me a loaner. In fact a 2010 F150. The latest is a failed PTU ( CreamEDGE suggested this). That is ordered and should be in next Tuesday. Hoping that The issue and it get's fixed. 2 weeks of down time in the 1st 4 weeks is not a very good start.

Yes, I'm well aware of this. They were very upfront that a "rental" would be on my dime. They would NOT pay for it. Just had a good discussion with the head service guy. He is going to work on getting me a loaner and said he will cover the cost.

NOPE! They said that they work with Enterprise and could get me in touch with them to rent a car. I have a call into the head servive manager now to talk about this. At a minimum, I want a loaner car.

OK, I guess I spoke way too soon. The part finally came intoday and it did NOT fix the problem. The tech is working with Ford, but they can't figure out what the issue is. I'm not real happy at this point, as you can imagine. $30K for a new car and it is in the shop for 1week of the initial 3 weeks! I'm thinking the return to Ford was a big mistake for me.

problem found: The transfer case control module is faulty. Of course this is not a common part, so I'm looking at 2-3 days for the dealer to get the part.

Update: After not hearing from the dealer all day Friday, I called at about 3pm. The service manager told me the tech could not reproduce the issue. Figures! He said the tech was going to check to see if it logged a code, but had not done that yet. Hmm, you would think maybe they would have done that right away. You would also have though they would have called me to tell me they could not reproduce the issue. So I headed down there to show them that it was actually broke. By the time I got there, they found a code that said there was a fault in the circuit that controls the AWD ( can't remember the exxact term). So I told them to keep it until it is completely fixed. I suspect this will be challenging to fix. Maybe today.....

Not the fuse, I check that. If I turn off the traction control and accelerate, the rear wheels will engage, but there will be a very loud "bang" or sometimes the sound of grinding gears, when it tries to engage. I dropped it off this morning at the dealer, so I should know something later this morning.

I bought my wife a 2010 Edge SEL AWD for Christmas. In 2005, I swore off Fords due to quality issues with past Explorers and pickups. My wife really wanted an Edge, so I decided to give it a try. To date ( 2 weeks) I have been extrememely impressed by the features and driveability of this vehicle. This morning, we got a few inches of snow in MN, when I headed up the street ( hill), the car was spinning and the traction control was kicking in. That seemed odd, so I stopped and tried to get going again on a hill. Front wheels were spinning and the rears did nothing. Until this point, the AWD had worked flawlessly. In fact it was one of the best vehicles I have ever driven in the snow/ice. I have an appointment at the dealer tomorrow, but I thought I would throw it out here to see if anyone else has had a similar issue. Thanks in advance.