Has anyone experienced bringing in their vehicle for the 24,000 KM warranty check, and discovered that the dealerership didnt do what was set out in the offered package?
I brought my edge in for this work and paid 282.00 CND. I have marked my tires to help me keep track of my tire rotations and after paying the bill, I was handed my vehicle where I immediatly noticed the tires had not been taken off the vehicle. I immediately said these tires were not taken off. The service guy asked the tech who agreed that they were not rotated as he said the measurement on the back and the front were identical.
Included in this package was also a brake check. Besides the oil change, this was probably the biggest item of work that was supposed to be done. Of course the manager was no where to be found.
I called the manager when I got home and heard him ask the the service went went on .. I heard the rewpose where he admitted to his boss that he did not take the tires off..
The manager came back on the line and told me that he will have to talk to his tech as this is unacceptable. I sat waiting for a solution, where I wasnt hear any offerings. I said that I should get my money back seeing as those services were not completed (regardless of the identical tread measurment) ..
He said that a brake inspection and tire rotation cost 39.99 so he said he would send me a check for that 40.00 .....and we left it at that.
After getting off the phone I felt, like if they were a reputable company, they would have refunded the entire amount. At the end of the day I feel like I paid 240.00 for an oilchange with a few things lubed.....
This basic warranty sets out that the work must be completed in order to ever rely on this basic warranty. I personally like to do my own oil changes and any other maintance. I have done this with every vehicle I have owned and feel like this is highway robbery.
I have to lose my vehicle for 1 day every 12,000 and pay approximately 200.00 each time where I am clearly not even getting the work done.
I am not very happy with this aspect of having this vehicle. I do like the vehicle but feel I am getting goudged!
