We are having the same problems. Not constantly but twice in 5 months. They tell me there is nothing they can do. Here is my story and they say they have no reports of this happening, to any other Ford Edge.
We were on vacation in Florida and had around 14 to 15,000 miles on our Edge.
In March, we were at a red light....Light turned green....Our Edge would not move. It was in drive, running, everything inside working.... We were finally able to get it to the side of the highway. My husband put it in park and went to look under the hood. While he was looking under the hood, I looked over at the speedometer and it said we were doing 19 mph and it was adding up mileage....ALL of this while in PARK. My husband got back in and turned it off. A few minutes later, he started it up and it ran fine. This happened on Sunday evening. The next morning we found the closest Ford Dealership which was in Pensacola FL, only a few miles from our hotel. We went there and talk to someone in the service department. This man told us they were completely booked up that day. We told him we were leaving Pensacola and on our way to Gulf Shores, AL. He said to take it took the dealership in Foley AL and tell them that they had received a report of this same problem on the Ford Flex. He knew exactly what it was doing and said for them to check this report. They should be able to fix it.
We make an appointment at the Ford Dealership in Foley AL . They tell us they want us to make it do it again so they can get a reading on it. We tell them, we can not make it happen, it just happened. So they say they can not test it unless it has happened and the Edge has not been turned off. We tell them about the report on the Flex and they just say they have not heard of it. Is there anything else they can do for us today.
I am furious.
When we get back to our dealership in Missouri, we pretty much get the same response. Can you make it do it again??? WHAT? Are you kidding me?? So, no help again.
I must tell you,we love the Edge, but we are afraid we will get killed in it.
Last week (August) (25,000 miles) we are shopping and get in our Edge to leave. Husband put the Edge in Reverse and says, oh man something is not feeling right. When he puts it in Drive, it is just crawling and nothing at all is showing on the speedometer NOTHING. We crawl to another parking space put it in Park and NOTHING.. Put it in Reverse....NOTHING.... Put it in Drive and NOTHING. I tell my husband, don't shut it off or they can not get a reading on it...So I call the Dealership...They tell us to call the tow line..... I said but if we shut it off there will be no reading, right? They say," yes that is right". So I ask, can the tow truck do a test on it; if we sit here, with it running till he gets here? They say, "No, the tow truck driver can not test it"...
Husband turns it off and starts it back up, and it runs fine. We then drive straight to the dealership. Once again, to be told there is nothing they know if and nothing they can do, unless it gives a reading when tested. Guess what? No reading. All of this while the woman taking the phone calls in the service department is laughing like we are stupid because " We can not make it do it again". By this time, I am heading for the Dealership Management. I am told, he is gone for the day but someone else will talk with you. So I explain the whole ordeal again, and the woman walks up smiling and hands him a paper, showing that it was tested and no faults showed up. She said she called the hot-line to see if they have any reports of such, but they are closed for the day. They say, " well without knowing where the problem is coming from, we can not fix it. We would have to start replacing all kinds of parts and that could be costly and have no way of knowing if the part we replace would fix the problem".
Here is what I want to know......IF we are at a stop light...... on a busy highway and the light turns green... a car, truck, RV, semi truck etc, is coming up behind us and is at a pretty good speed and our Edge stalls. We have to put it in PARK....... TURN OFF the ignition.......RESTART the Edge............PUT it in DRIVE............and ACCELERATE............Are we going to have time to get out of the way of that vehicle coming up behind us, who never had to stop at the STOP Light. ????????????????? Do we get killed????????? If our 3 grandchildren are with us, DO THEY GET KILLED????
We have bought Fords for more than 40 years and this is the first time, I have felt I might die in one.
I will be on the phones tomorrow and hopefully someone will give me answers to what is wrong with my Edge or a solution that my husband and I accept
