Neil McLaughlin

As I have seen in other posts, I am sure that there have been many cases of embarrassed dealers or sales people. In the "old days", a buyer was totally at the mercy of the dealer regarding delivery dates, recall notices, etc, etc. Fortunately, in this age of information, a non-internet friendly dealer will be at a disadvantage and likely will lose customers(and good sales people too). As a matter of fact, the dealer where I bought my Edge does not have internet access for sales people or even a wi-fi for customers waiting for service on vehicle. So 90's!! Anyway, glad to hear your Edge is built. With the version of Sync installed(it matches mine now), you should be in good shape having avoided the pain and agony experienced to date by so many. You will love this vehicle.

Keep hounding your dealer for the VIN. They should have it several weeks prior to delivery. Once you have it, you can get all the info on the Sync site about the initial install date of Sync(which should be the actual date the vehicle was built). Nothing will appear there until the actual install is complete. Then, in my case, the Edge arrived at the dealer ten days later. Also, once you have the VIN you should be able to print the window sticker a couple weeks before production or thereabout. In case you don't have it handy, the site for that is: http://fordlabels.webview.biz/webviewhybrid/WindowSticker.aspx?vin=enter VIN here.

Interesting. In my case, the dealer installed BD then when I got home BE was waiting for me on the site as a user installed update. Although, it was quite small(less than 300KB on the USB stick). It did take about 20 minutes but I still have no idea what it did. Also, I wonder why the dealer did not install it at the time. Nonetheless, at least I am up to date and everything is working as advertised. Most notably, the simultaneous pairing / Bluetooth device switching and the Mobile Internet(via iPhone Bluetooth).

Yes, I had the same issue with the file name not matching what the website says. However, as mentioned above, the update went in properly and it is the very latest update according to the Sync team. My system is reporting the BE is the last successful update. It does require the BD upgrade to be installed in advance. But, your new Edge should come with that installed already according to what I have seen from other posts.

Here is what the website is showing for my system after the large(BD - Sync Gen 2) update and the latest BE update. Name Version Description Status Date BT4T-14D544-BE SYNC GEN 2 BT4T-14D544-BE CI 1/5/2011 BT4T-14D544-BE SYNC GEN 2 BT4T-14D544-BE CI 1/4/2011 BT4T-14D544-BE SYNC GEN 2 BT4T-14D544-BE DFI 1/4/2011 BT4T-14D544-BE SYNC GEN 2 BT4T-14D544-BE RFI 1/4/2011 BT4T-14D544-BD SYNC GEN 2 BT4T-14D544-BD CU 1/4/2011 BT4T-14D544-BE SYNC GEN 2 BT4T-14D544-BE CI 1/4/2011 BT4T-14D544-BE SYNC GEN 2 BT4T-14D544-BE DFI 1/4/2011 BT4T-14D544-BE SYNC GEN 2 BT4T-14D544-BE RFI 1/4/2011 BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CU 1/3/2011 BT4T-14D544-BD SYNC GEN 2 BT4T-14D544-BD CI 1/3/2011 BT4T-14D544-BD SYNC GEN 2 BT4T-14D544-BD CI 1/3/2011 BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 1/3/2011 BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 1/3/2011 Note that the latest shows twice because I did it twice for good measure. Actually, after the first time, the update was still showing and it still showed after the second time. So, I sent a note to Ford Sync and they advised to run the Status Checker and upload the results. Which I did yesterday. As of this morning, there are no updates available. Not sure why the "submit update results" process did not work but the Status Checker results submission may have cleared it up.

Thanks Everyone for your comments. I am glad to hear that at least from this group, all results are positive. Old issues solved and no new issues created. (fingers crossed). I agree that the backup camera is sharper. Although, I just washed the Edge and took all the sand and salt off the camera lens!! For those that have reported their Sync installations, they seem to be in alignment with one anohter. Mine included. Not sure everyone saw this on the other forum comment but here is a neat tip to check on your system status: Touch and hold the AM/FM screen sensor while also touching the CD eject button and finally touching the right search section of the tuner wheel. That brings up plenty of information on your system as well as a nifty speaker test. Now all we need is a Ctrl - Alt - Del sequence. Would be much easier than pulling fuse #29. By the way, similar to others, I also dropped the darn fuse puller behind the firewall. I am sure by now that is a common request at the Parts counter!

As mentioned above, the update does not seem to have any operational impact. Regarding your two other questions, neither of those issues appeared for me in the Gen 2 upgrade. However, maybe this update fixes those issues for others. Would also be curious to know.

Well, here is my latest experience on this particular issue. I downloaded and successfully installed the BT4T-14D544-BE update. Similar to other's experience, it took about 20 minutes and the install confirmation was then successfully uploaded to the syncmyride web site. There did not seem to be any operational impacts to the MFT system, at least that were obvious. However, here are a couple of observations that may or may not be errors either with the update or the web site. When I looked at the contents of the downloaded update file, the file name was actually different than the file name listed on the Update web site. Here is what I mean: Web site: BT4T-14D544-BE Filename: BT4T-14D546-EB.CAB Also, on the syncmyride web site in the confirmed installations screen, neither of the above file names appears. I should add that the same update(BT4T-14D544-BE) is still appearing on the available updates screen. Even Microsoft Windows Update does better than that. If someone from the Sync team is monitoring this Forum could advise us all, that would be helpful.

Yes. Seems to be just like Windows. The Sync Gen 2 upgrade must be done first. That new update is for the Sync Gen 2 platform. It only appeared for me on syncmyride once my system was upgraded to Gen 2.

Yes, it seemed to attempt it. I was playing the BT Audio at the time and it interrupted the audio briefly a couple of times but then crashed. So, I think it is trying but I will perform further controlled tests.

Now that my MFT is working great after the Sync v.2 upgrade, I have a new notification on the syncmyride website for my system: BT4T-14D544-BE Version SYNC GEN 2 This is a user-installed update. No trip to dealer needed apparently. Has anyone installed this yet? Please advise of changes, issues, etc. Thanks.

Finally, here is some good news to share based upon my experience after the Sync Upgrade today. I am in Canada and the dealer applied the SYNC Gen 2 update BT4T-14D544-BD. It took about 2 hours including testing. They had downloaded the update previously and had it on a USB stick according to the service rep. I have had this 2011 Edge Limited AWD for about two months and have driven about 5,000 kms. The Sync had rebooted itself 2 times and I had pulled the #29 fuse another 5 times or so over this period. I had found that the main reason for a system freeze or reboot was related to multiple phones or iPod connections. When I was just connecting Bluetooth to my Blackberry 9700, there would be no issues and all ran fine for several weeks after I discovered the iPod issue was causing the problems. However, at Christmas, family members who received new iPod's and an iPhone 4(all running latest OS 4.2) wanted to use them in the Edge understandably. Same issues resulted with fuse pulls and reboots. After reading many posts of other frustrated MyFordTouch owners, especially those who lost their vehicles for weeks or had more issues after the upgrade, I was quite concerned about the upgrade. However, the service rep told me they had completed several successful installs. So I took the risk hoping that I can also get some new functionality that had not worked yet for me or most others such as Mobile Internet and simultaneous Bluetooth pairing. I am a fairly technical user and have tried every function of the system including many attempts at the internet connectivity via all means and types of phones/USB connections available to me. MyFordTouch system version after update: CCPU SW Ver 4.22.10308_PRODUCT. Although, I am not sure if this changed as a result of the update. Fortunately, none of the issues others had posted were repeated in my case. Everything works the same or better and a couple of items now work for the first time after the update. Improvements after the upgrade: - successfully pair with iPhone 4, iPods(3G and 4G) and Blackberry 9700 simultaneously - could use either BB or iPhone on Bluetooth connection to BT Stereo audio by switching between units in BT settings - could use either BB or iPhone on Bluetooth connection for phone by switching favourite phone - could have either BB or iPhone as system phone while using other for BT Stereo audio - iPods(3G and 4G) did not crash system. Although, song and artist titles still do not appear. Just the device name(same with iPhone BT audio). New functionality after the upgrade: - Mobile Internet!!! Yes, it really does work. - while I am still unsure what Ford intends to do with a wi-fi connection to my home network, there is great benefit to having internet connectivity while on the road. - there was only one post on the forums that I read that indicated someone was successful. However, they included no details and I know others were looking for help. - also, it makes no sense to me that a user would have to buy a USB stick just to use with their MyFordTouch when Blackberry's, iPhones and lots of other phones support internet tethering via USB or better yet, Bluetooth. However, this is what the manuals and marketing tell you to do. Fortunately, there is a better way!!! - I will briefly describe the process to get this operational and I trust that Ford will publish a much more detailed set up process than what is available in the manual or on the SyncMyRide website. - also, Ford should regularly post the list of tested/approved(or at least capable) phones/USB devices that support this capability. - first of all, to be sure that I really was connecting to the internet over the cell network and all devices in the Edge were connecting only to the Edge wi-fi and not the house wi-fi, I drove to a secluded spot to ensure a controlled test. One might also assume that driving down the highway would yield the same result. Although, I am sure Ford was smart enough(I hope) to shut down the set up process if the vehicle was in motion. I was alone so I could not try to do this while driving. - just a note, I could have chosen the Sync wi-fi network vs the house but still, I wanted to be free of other network noise. Will try it in driveway later. - second, I had to have a phone that would support PAN networking with Internet Tethering. The BB 9700 does not have this capability. However, my partner's shiny new iPhone 4 certainly does support that via Bluetooth or USB. So, having all the required hardware, I was able to move ahead past MFT menu options that were previously blank or showed "no suitable device detected". - third, ensuring that the iPhone was in "Internet Tethering" mode, 3G was enabled, data was enabled and Bluetooth was connected to MFT, I entered the Wi-Fi configuration screens and configured as follows: - Turn on Wi-Fi, choose Bluetooth Internet Data Connection, PAN networking connection must be chosen, Client must be chosen, Internet Gateway must be enabled and configured with desired security(I used WPA2 which worked fine). - finally, the rest was typical wi-fi hotspot connection requirements for devices to connect to the MFT. From the device(I tried a ThinkPad, 2 different iPods, my Blackberry 9700 and an Apple MacBook Pro). All worked fine. Just like connecting to any protected wi-fi zone. Need to enter the security key configured on the MFT by default or as entered manually. Security method is optional(WEP, WPA, WPA2) on the MFT. - I did an internet speed check and it was certainly not that fast. After several checks, the max download speed averaged around 320 kbps and upload just slightly less. These are not 3G speeds so I am not sure if that is a MFT issue or Sync or maybe the iPhone. I was definitely at high strength and in a 3G zone, so I hope that can be rectified. I will do more tests in other places and see if I get varied and hopefully better results. - interesting to note, not sure if this is as designed or just a fluke but if I switch from the iPhone to the Blackberry 9700 as Favourite phone, the internet connection does not get dropped. Therefore, conceivably, one could be talking on Blackberry via Sync connection and another person in vehicle surfing the net via the iPhone. More tests needed here. Existing issues: - receiving text message on iPhone with Notification as Text to Speech caused the system to lock up and reboot. Successive attempts also failed. the iPhone 4 is supposed to support this feature so I am not sure why it crashed the MFT. I will try again another day. Would be interested to hear if others are successful. - text display options under Media options remains blank. Same as before. I have no idea what this function is intended to do - phone device information under Bluetooth settings is not refreshed when phone is changed(unless vehicle is restarted) New Update Available: - interestingly, I just checked the SyncMyRide site and the following new update is available for user installation BT4T-14D544-BE Version SYNC GEN 2 BT4T-14D544-BE BT4T-14D544-BE - maybe I will try that next week after I review some other posts related to that one. I feel that I have benefitted from being a late adopter on the Sync Gen 2 upgrade. Best of luck to others on this Sync Gen 2 update. I hope your results will be as surprisingly positive as mine.