ntrlsur

FYI the cable they need is a simple USB cable they can pick up just about anyplace. Check back on Page 3 or so. I posted the TSB and its requirements.

The upside is that my dealer said they will have the new APIM in tomorrow morning and have me back in my car tomorrow evening.. Hopefully your dealer will be able to get you going soon..

Went to get in my car last night and the touch screen is dead. Won't power on and the radio and all sync features are down with it. Dealer stuck me a focus while the order a new APIM. I am starting to get a bit upset.

You can use a USB hub with sync to give you more USB connections. Can typically pick up a 4 port hub for about 20 bucks or less.

Hell its not even about being an idiot. Even an idiot can follow directions. What kills me about the whole thing is lying to customers. I have an appt today with my local dealer so they can install a new door seal on my 2011 edge. While there I am going to take the time to talk to the GM of dealership and let him know why he has lost me as a customer. The rest of you with problems I suggest you do the same thing. While these issues won't keep me from buying another ford they will keep me from buying at the dealer I originally purchased from. The sales department was pretty good but you only end up dealing with the sales department for a few days. If the service department sucks let the GM know it sucks and move on. The dealers make the real money from service and used car sales.

Figure that all of you with the MKX or Edge would like to have a copy of this. Its the TSB for the myford / mylincoln sync system. The special USB cable they talk about is just a simple mini usb cable. According to ford corp this cable should have been mailed out 2 weeks ago to all dealers, but any tech that has taken the sync training class was issued one when they took the class. The software update is available on the ford tech service website. Don't let them BS you. My dealer tried to BS me and I ended up going to another dealer. tsb10-24-09.pdf

New 2011 edge owner. Added to the map. picked mine up monday night