Picking up my 11 EDGE at the dealer in 15 minutes after 3 days in the shop just trying to update our Touch software to the latest release. 3 days to update software. Service Manger keeps telling me the update is locking up at 92% and that the satellite up-link to Ford (to initiate and download the firmware) keeps crashing. Finally, last night they said the update took. They wanted to keep it even more time because of the fluid leak complaint (didn't even look at it- due to the update) and read door molding separation. Unbelievable.
How does this get out of QA?
