Onedge11

After having the main screen and module replaced and getting the car back on Thursday the hardware issues are gone for now, but now have software issues not encountered before. Almost all voice commands are not understood by the sync commands, the remote starter not starting the first time (new problem also), ambient lights colors are not what was chosen (trivial). After having the car in shop for 15 days and expecting everything to be alright I quess that was just a little bit to much to ask for. Went back to dealer on Saturday to voice my displeasure and they acknowledged knowing there was still a problem with the software end of things. I asked what was being done to correct the problem and they said they were told by Ford to keep watching the daily updated technical bulletins. I asked if they wanted to write up a service request and they said no. I accepted thier response and said goodbye and I will wait to hear from you. After sitting around this morning and reading the paper I realized that's just what Ford would like us all to do. If we report it to the dealership and they don't write up the work order the issues don't look all that bad for Ford. So no matter how small your inconvenience is, have it documented so that Ford is held accountable. I will keep you updated on my progress when I hear something new. I was told I was one of only a few that got the new screen and module, that now they are all on back order.

The main screen was totally dead. The tech told me they were new part #;s. It's sad that I can be happy after all of this, but I was without my my car for 15 days. I was compensated very well but was sworn in return not to tell how. After all is said and done no matter what has happened I am so impressed with the dealership I will continue to do business with and reccomend them to others.

Just posting an update to my situation. I got a call yesterday afternoon telling me my car was finally ready, I was told to come and get it. When I got there I asked what they had to do. The head of the service department explained that they had to put a new 8" screen and main module in. Drove thru the day and no problems so far. Hope every one else's situations are getting the dealers attention. When I picked up my car I was told there was 2 other cars in for the same reason. Wish them well. If they get the same treatment that I did they have nothing to worry about. I will post if I have any other issues. I would like to say thanks for everyone that has read my post and or had suggestions.

Got home from work last night and got a call from the dealership regarding my car. They said it should be fixed by Wednesday. I asked what was being done and the reply was I am getting a new 8 inch main screen with a 1 tb chip which is supposed to beable to handle everything the car has to offer. they said it would be about a 4 hour procedure . They are supposed to call me today when it is ready if everything goes well. I will keep everyone posted on progress.

JUST GOT BACK FROM DEALERSHIP. MY CAR AS OF TODAY HAS BEEN IN THE SERVICE DEPT. FOR 2 WEEKS. THEY TOLD ME THAT FORD HAS PUT ME ON A HIGH PRIORITY LIST AND THAT THEY ARE WAITING FOR A NEW 8 INCH MAIN SCREEN TO COME IN ANY DAY NOW. WHEN I ASKED IF THIS WAS GOING TO BE THE ANSWER TO THE PROBLEM THEY SAID THEY HOPE SO BUT CAN NOT PROMISE ANYTHING. I WAS TOLD THAT IT IS A NEW PART # SO IT LOOKS GOOD. KEEP YOU POSTED ON PROGRESS.

I want to start saying I couldn't wait to order my 2011 Edge after coming out of a 2008 Edge lease. I know from past experience about purchasing something when it is first introduced, that you have to expect a few little glitches in the system when you first get it, especially in the early releases. I had placed an order for a 2011 to be delivered when my 2008 lease was to expire, no problem. When my lease was getting close to the end on the 2008 edge I thought I would pay my dealer a visit to see how things were going. This is when i was informed that there was a set back in delivering the 2011 edge. I was first told it would 2 weeks late then 4 then 6 finally 7 weeks later I got a call from my sales person that my long awaited car had arrived, this was on Sept.14. Things were fine, I thought that my much anticipated and technologically advanced car of the future was the best until around Oct. 18 when my car was trying to do a service check after I just put the car in drive from reverse. Took it to the dealer, they said I must be mistaken that that was not supposed to happen. You know how that goes they could not get it to duplicate the problem. I said to them of course you can't it is only supposed to do updates when the car is not in gear, and as far as I was told not update everytime the car was started. On Nov. 16 I got into my car and started it up and put in reverse and then drive and the performing system requirements came on and never went off. I got into the car at lunch time still doing it, the progress bar would go so far and then reboot again and again. When I was done for the day I started up the car again and the same thing happened. this time I was going to the dealership hoping the screen would not correct itself by the time I got there. Fortunately it was still acting up, got the service manager to come out and take a look at it and said I need to be more patient and let it run its course, then I explained to him how it has been happening all day. The service department wrote me up right away and said it woul only be about 20 minutes, they were given instructions from Ford to disconnect the battery for about 5 minutes to let the system reeboot back to the default settings and that everything would be ok. This did not work the screen went permantley blank, the service tech said he talked directly to microsoft and they said they know they have a problem and that a permenant solution was about 60 to 90 days away. They set me up with a rental which was a Chevy Surburban which was ok. I went back to the rental place to see what else they had to offer a few days later after finding it hard to find a parking spot to accomadate the Surburban. I looked around and saw a brand new Edge, I asked if it was available and it was. Swaped out cars and everything was fine untill I was almost home when the center screen started to blink on and off. This made me think that it was not related to just the limited model, that Ford has a bigger issue at hand. My car has been in the shop since Nov. 16 and as of today they said it might be ready next week some time. They are waiting for the main screen to be shipped from Ford. Any suggestions on what to do?