jschulingkamp

An update - Ford Customer Care didn't help much. The call back I was promised after 24 to 48 hours never came and when I called a second time, they had no knowledge of my previous call. When I described my issues (for the second time), I was told simply to "take it back to the dealer". I walked into the dealer, unannounced, last week and complained about everything. I asked them to contact Ford *before* I bring the car back and find out exactly what to do, so I don't have to leave it for multiple days while they wait for their tech support to get back to them. Apparently, Ford tech support won't deal with them unless they have the vehicle in house and a service order written up. And Ford's best advice: bring the car back in and try to reload the software again. So that's what I'm doing tomorrow. By the way, the voice control is slowly getting worse. I said "Radio On" and "Audio On" multiple times this morning while watching the screen. Each time, it displayed "succeeded" in the lower left, momentarily switched to the radio display (with the radio presets), and then switched back to the "radio off" mode. I had to use the touch screen to turn the radio on. And the other day, I said "Set temperature 72 degrees", to which it responded "Did you say, 'set tem-PRA-chore to 72 degrees'?" The emphasis on "PRA" was extreme and I was laughing so hard I nearly drove off the road. It sounded almost like a parrot: "AWK! tem-PRA-chore!" Later in the day - it happened again! TWICE! If I didn't laugh at this, I'd cry.

Add my story to the list: 2011 Ford Edge Limited (about 8 weeks old) Right after delivery: Could not connect iPod Classic (20 GB, color) via USB, only AUX. Backup camera would "roll" occasionally (like the old TV's that lost vertical sync) Phone (LG LX165) paired OK, but couldn't do text messaging via Bluetooth White screen once a week Rebooted (doing "system maintanence") three times After last reboot, black screen, no SYNC functions. SYNC finally died - would go into a "reboot loop" and then hang. No song titles or Album info for CD's WiFi will only add hotspots that broadcast their IDs. Once I add a hotspot, there's nothing much to do with it. I took it into the dealer last Thursday, they kept if until this Tuesday, claiming "this was the first time for them dealing with this system". Finally, they determined the APIM was bad and replaced it. While it was in the shop, I also told them to update the system to SYNC GEN 2, like the syncmyride.com site was telling me to do. They did that as well and I picked it up Tuesday night. Now: 911 assist is non available SYNC Services (TDI, vehicle reports, etc) are gone. Still no titles or album info on the CD's Still no iPod via USB Still no text messaging support Have not had the backup camera roll yet No change on WiFi SYNC sometimes doesn't execute a command, e.g. "Radio ON", and nothing happens. It doesn't tell me to repeat, it just does nothing. Just once - the SYNC button on the steering wheel was unresponsive. So I'm dealing with the most serious stuff first, e.g. the 911 assist and the SYNC Services. Ford Customer Care is "investigating" and has promised me a call back in 24 to 48 hours. The dealer says they loaded all the software that Ford told them to load, but obviously not. The syncmyride site says that I have SYNC GEN2, but no other applications or packages. Very frustrating, especially as I paid the first payment and I'm getting ready to send the second. - Joe