I got a response from Febreeze (P&G) they are sending a damage packet out that I have to fill out, provide two estimates, take 12 pictures (printed not digital) and some other things and send it all back. Then they "might" cover the damage. I will go along with it and see what happens. I just want it fixed! Luckily I don't drive the car much only like 5500 miles a year! lol.