I have to say I am very dissatisfied with my 2011 Edge LTD. It's been back to the dealership 6 times for issues with Sync and MFT. They replaced the Sync module on the second visit and I had to go back four more times to get system updates. What really bugs me is that the main focus of the Edge advertising is MFT. That system is flawed and Ford has known about the problems since at least last July. Why can't a company as big as Ford get this right? Every time I have to go back to the dealership, I get comments about 'too many electronics' nowadays. My dealership doesn't even have inhouse techs that can work on MFT. The outside service group doesn't even start working on MFT until 12:30 each day.
I've also had issues with a rattling/fluttering noise near the driver side mirror. The dealership will have had my Edge for a week before I get it back Tuesday (hopefully FIXED). As of Friday, they still hadn't isolated and fixed the noise.
Oh - did I mention that a week and a half ago the transmission did a 'hard shift' and I thought the whole transmission had fallen out of the car - the car shook and it sounded like a bomb went off underneath. There was a TSB and they had to replace a plate in the transmission - it only has 5K miles on it!
Overall, this vehicle is a piece of crap and I WILL NEVER BUY A FORD AGAIN. I took a leap of faith, after having driven imports for years, because of good press on the quality gains Ford has made. What a huge mistake!
My company buys a lot of Fords for company cars and I'm going to see what I can do to change that. BUYING THIS FORD HAS BEEN THE WORST AUTOMOBILE EXPERIENCE I'VE EVER HAD AND I'VE OWNED OVER 20 CARS.